Additional Service Fees

Additional Service Fees

At Nebeus, we strive to provide a seamless payment experience. However, there are certain instances where additional fees may apply due to manual interventions or extra processing. Below are the details of the fees related to payment issues:

1. Unallocated Payment Investigation Charge

Price: €20
Description:
This fee is applied when our team needs to investigate payments that cannot be correctly allocated to the intended recipient. This often occurs due to incomplete or incorrect information provided by the user (e.g., missing payment references). The charge covers the administrative effort required to trace, identify, and resolve the issue.

2. Manual Payment Correction Charge

Price: €10 + applicable expenses (e.g., exchange fees, network fees)
Description:
If manual intervention is necessary to correct errors in payment details provided by the user, this fee will apply. This includes any associated costs, such as currency exchange fees or network charges, needed to rectify the payment. The fee ensures we can cover the expenses related to making these adjustments and continue providing reliable service.

Important Note

These fees are only applied in specific cases where the user’s actions result in additional work for our support team. To avoid these charges, please double-check all payment details before submitting any transactions.

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