Changing your email address

Changing your email address

We understand that circumstances may arise where you need to update the email associated with your account. However, for security reasons, we do not offer the option to change email addresses through the user interface.

Why We Don't Change Email Addresses:

  1. Security Measures: Your email address serves as a primary identifier for your account and is crucial for account recovery and communication. By maintaining a consistent email address, we can ensure the security and integrity of your account.

  2. Prevention of Unauthorized Access: Allowing email changes could potentially expose your account to unauthorized access or compromise. By keeping email addresses unchanged, we mitigate the risk of account breaches.

How to Proceed:

If you require assistance with updating your email address, please don't hesitate to contact our support team. Our dedicated support staff are available to help you with any account-related queries or issues you may encounter.



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