Common Technical Issues

Common Technical Issues

  1. Login Problems:

    • Ensure that you are using the correct login credentials and OTP code.
    • We utilize passwordless technology, so there is no need to remember a constant password.
    • If the issue persists, reach out to our customer support team for further assistance.
  2. Slow Website or App Performance:

    • Check your internet connection to ensure it is stable and fast.
    • Try accessing Nebeus using a different browser or device to rule out any local issues.
    • Clear your browser cache and cookies, which can improve website performance.
    • If the problem persists, it could be a temporary server issue. Wait for some time and try again.
  3. Transaction Delays - Cryptocurrency:

    • Cryptocurrency transactions may occasionally experience delays due to network congestion. Please allow some time for the transaction to be processed.
    • Double-check which blockchain network protocol (ERC20, TRC20, etc.) you should be using to send the transaction.
    • If the transaction is taking longer than expected, contact our customer support team for assistance.
  4. Transaction Delays - Fiat:

    • If you have made a fiat deposit or withdrawal, ensure that you have provided all the necessary information and followed the instructions correctly.
    • If the transaction is taking longer than expected, contact our customer support team for assistance.
  5. Exchange Issues:

    • If you are unable to find a specific currency pair during the conversion of crypto to fiat or vice versa, it could be because we have not received the rate from our exchange rate provider. Please wait for some time or contact our customer support team for assistance.
  6. Display or Formatting Issues:

    • Ensure that your browser or app is up to date with the latest version.
    • Clear your browser cache and cookies to resolve any display issues.
    • Adjust your screen resolution or zoom settings to optimize the display of the Nebeus platform.
  7. 2FA (Two-Factor Authentication) Issues:

    • If you are using Google Authenticator for 2FA, ensure that it is synchronized correctly with your Nebeus account.
    • Contact our customer support team if you continue to experience issues with 2FA or if you need to restore 2FA.

If you encounter any other technical issues or require further assistance, please don't hesitate to reach out to our customer support team. We are here to help you resolve any problems and ensure a smooth experience on the Nebeus platform

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