Common Technical Issues

Common Technical Issues

Having Issues?

If something isn’t working as expected on Nebeus, here are a few quick things you can check:

🔐 Login issues

  • Make sure you’re using the correct email and OTP code
  • Check that your OTP hasn’t expired
  • Try requesting a new code

⏳ Transactions not showing or delayed

  • Crypto transactions may take time due to network confirmations
  • Fiat transfers can take longer depending on your bank
  • Double-check you used the correct details

🌐 App or website not working properly

  • Check your internet connection
  • Try another browser or device
  • Update the app or clear cache

🔄 Conversion / exchange issues

  • Some pairs may be temporarily unavailable
  • Try again later if rates are not available

🔑 2FA issues

  • Make sure your authenticator app is synced correctly
  • If you’re locked out, contact support

Still need help?

If the issue continues, please contact our support team — we’ll be happy to assist you.

    • Related Articles

    • Changing your email address

      We understand that circumstances may arise where you need to update the email associated with your account. However, for security reasons, we do not offer the option to change email addresses through the user interface. Why We Don't Change Email ...

    • My Crypto Deposit Has Been Rejected—What Can I Do?

      If your crypto deposit has been rejected, don’t worry. This typically happens when the transaction doesn’t meet our policy and compliance requirements. We follow strict regulations to ensure all transactions are secure and compliant. We’ll guide you ...

    • How to Contact Support at Nebeus?

      If you need assistance or have questions regarding your Nebeus account, our support team is ready to help you through two convenient options: Email and Chat Support. Here’s how you can reach out: Email Support For issues that require detailed ...

    • Impact Affiliates at Nebeus - FAQs

      Please note that Nebeus does not issue direct payments to clients coming from affiliates. All commissions are managed and released to the corresponding receiver through the Impact platform, based on what is tracked and verified there. If you have ...