How to Contact Support at Nebeus?

How to Contact Support at Nebeus?

If you need assistance or have questions regarding your Nebeus account, our support team is ready to help you through two convenient options: Email and Chat Support. Here’s how you can reach out:

Email Support

For issues that require detailed explanation or documentation, email support is a suitable option. To contact us via email, please follow these steps:

  1. Create a Ticket: Visit the support section on our website and click on this link to create a support ticket.
  2. Availability: Our email support is available Monday to Friday, from 9:00 AM to 6:00 PM (CET).

Chat Support

For quicker queries and immediate assistance, our chat support might be the ideal choice. You can access chat support through two methods:

Method 1: From Our Help Center

  1. Access the Help Center: Visit our help center page.
  2. Initiate Chat: Look for the "?" button, then select the chat option to start a conversation.




Method 2: Via Your Account

  1. Log In: Sign into your Nebeus account.
  2. Navigate to Profile: Go to your profile and find the option for chat support.

Chat Support Hours:

  • Monday to Friday: 9:00 AM - 11:00 PM (CET)
  • Weekends: 10:00 AM - 12:00 AM (CET)

For both support options, our team strives to provide timely and effective help to ensure your experience with Nebeus is smooth and hassle-free. If you have any more questions or need further assistance, do not hesitate to use one of the methods above to contact us.


    • Related Articles

    • Simplify Your Crypto and Fiat Transactions with Nebeus

      We are excited to introduce you to the convenience of our dual-account system, designed to simplify your financial transactions and provide a seamless integration between fiat currencies and cryptocurrencies. Nebeus offers two types of accounts: the ...

    • Account Settings

      Within your Nebeus account, you have access to various settings that allow you to customize your experience and manage your account preferences. Here are some key features available in the Account Settings section: Profile: In this section, you can ...

    • Dashboard Overview

      The Nebeus platform offers a comprehensive dashboard that provides you with an overview of your account and access to various features and services. Here's a breakdown of the key components and functionalities available on the dashboard: Account ...

    • Tracking Transaction History

      Within your Nebeus account, you have the ability to easily track and review your transaction history. This feature allows you to monitor the flow of funds in and out of your account and keep a record of your financial activities. Here's how you can ...