At Rintral Trading SL, we are committed to ensuring the protection and privacy of customer data in compliance with the General Data Protection Regulation (GDPR). GDPR is a set of laws that governs the communication, interaction, and storage of customer data for European Union member states. This article aims to provide an overview of using our platform within the framework of the GDPR and the measures we have implemented to safeguard customer data.
Understanding Customer Data:
Customer data, as defined by GDPR, refers to any information that can be used, alone or in combination with other data, to identify an individual. At Rintral Trading SL, we store various information about our customers, including email addresses, names, surnames, and IP addresses. Transparency is of utmost importance to us, and we are committed to informing our customers about the data we collect and the reasons behind it.
Consent plays a crucial role under GDPR, and we take it seriously at Rintral Trading SL. During the registration process, we ensure that customers have a clear understanding of what they are consenting to. Two key aspects of obtaining consent are the double opt-in and the privacy checkbox.
Maintaining Proof of Consent:
GDPR mandates the maintenance of proof of customer consent. At Rintral Trading SL, we have implemented a logging feature that records every change a customer makes to their profile, along with a timestamp. This logging feature helps us maintain a record of customer consent, such as consent to receive marketing emails or other specific permissions.
GDPR emphasizes the importance of informing customers about the duration for which their data will be stored on our servers. At Rintral Trading SL, we address this requirement by providing clear information on our Terms and Conditions page. We periodically review and manage our customer data in two ways:
- We delete customers who have a status that makes them unreachable, such as bounced emails, unregistered accounts, or unconfirmed subscriptions.
- We delete customers who have not interacted with our platform within a specified time interval.
By performing these actions regularly, we ensure that our data remains up-to-date, relevant, and reliable, while also respecting customer privacy.
Data Export, Portability, and Modification Rights:
Under GDPR, customers have the right to request a copy of their data for portability reasons. At Rintral Trading SL, we offer a data export feature that allows customers to download their data in a machine-readable format. The exported file typically includes names, email addresses, and other profile fields.
Additionally, we provide customers with the ability to access and modify their profile details through an editing panel. We strive to make this option easily accessible and transparent for our customers.
External Service Providers and Hosting:
It's important to note that we may use external SMTP providers for email delivery, and we ensure that these providers are GDPR compliant. We also rely on hosting providers to store our data, including customer data. Our hosting providers are carefully selected to ensure they meet GDPR compliance requirements.
At Rintral Trading SL, we prioritize the privacy and protection of customer data. We have implemented measures and procedures in accordance with GDPR to ensure compliance and maintain the security of customer information. Our commitment to data protection is an integral part of our operations, and we continuously review and update our policies and practices to adhere to evolving regulations.
If you have any questions or concerns regarding our data protection practices, please reach out to our dedicated support team. We are here to assist you and provide further clarification on how we handle and protect your personal information.