If you're having trouble accessing your Nebeus account, please follow these steps to troubleshoot the issue:

Verify Your Login Credentials: Ensure you're entering the correct email address linked to your Nebeus account along with the OTP code you received. Double-check for any errors or typos in your email or OTP entry.

Password-Free Login with OTP Codes: Nebeus now uses a passwordless login system, so traditional passwords are no longer required. Instead, log in with the OTP code sent to your email or SMS. To select or update your preferred OTP delivery method, visit the Nebeus app settings where you can choose between email or SMS for receiving your OTP.

Clear Browser Cache and Cookies: Occasionally, login issues are due to stored cache and cookies in your browser. To resolve this, go to your browser’s settings, select “clear browsing data,” and choose to clear both cache and cookies.

Switch to a Different Browser or Device: If the issue persists, try accessing your account from another browser or device. This can help identify if the problem is isolated to your current browser or device setup.

Reach Out to Nebeus Customer Support: If these steps don’t resolve your access issue, please contact Nebeus customer support for further assistance. Providing detailed information and screenshots of any error messages will help the support team guide you more effectively through the troubleshooting process.