How to Contact Support at Nebeus?

How to Contact Support at Nebeus?

If you need assistance or have questions regarding your Nebeus account, our support team is ready to help you through two convenient options: Email and Chat Support. Here’s how you can reach out:

Email Support

For issues that require detailed explanation or documentation, email support is a suitable option. To contact us via email, please follow these steps:

  1. Create a Ticket: Visit the support section on our website and click on this link to create a support ticket.
  2. Availability: Our email support is available Monday to Friday, from 9:00 AM to 6:00 PM.

Chat Support

For quicker queries and immediate assistance, our chat support might be the ideal choice. You can access chat support through two methods:

Method 1: From Our Help Center

  1. Access the Help Center: Visit our help center page.
  2. Initiate Chat: Look for the "?" button, then select the chat option to start a conversation.

Method 2: Via Your Account

  1. Log In: Sign into your Nebeus account.
  2. Navigate to Profile: Go to your profile and find the option for chat support.

Chat Hours: Chat support is available from Monday to Friday, from 9:00 AM to 5:00 PM.

For both support options, our team strives to provide timely and effective help to ensure your experience with Nebeus is smooth and hassle-free. If you have any more questions or need further assistance, do not hesitate to use one of the methods above to contact us.

    • Related Articles

    • Glossary of Terms for Nebeus

      Crypto Account: A digital wallet within your Nebeus account that allows you to securely store and manage your cryptocurrencies. Fiat Account: A traditional currency account within your Nebeus account where you can hold and transact with fiat ...
    • Understanding Source of Funds (SOF) and Source of Wealth (SOW)

      What is Source of Funds (SOF)? Is the origin of a person’s money or financial assets, so we need to understand not only where funds came from but the activity that was involved in generating those funds- Examples of SOF: Personal savings Pension ...
    • Restoring Two-Factor Authentication (2FA)

      If you need to restore Two-Factor Authentication (2FA) for your Nebeus account, follow these steps: Open Settings: Log in to your Nebeus account and click on your avatar or profile picture located in the top right corner of the screen. A dropdown ...
    • Common Technical Issues

      Login Problems: Ensure that you are using the correct login credentials and OTP code. We utilize passwordless technology, so there is no need to remember a constant password. If the issue persists, reach out to our customer support team for further ...
    • My account is closed - what can I do?

      Q: Why was my Nebeus account closed? A: As a regulated entity, Nebeus monitors accounts continuously. If we detect any activity that raises alerts or violates our policies, we may close the account for security and compliance reasons. Q: What happens ...