Delayed crypto Deposit
If you have deposited BTC or ETH to your Nebeus wallet and it is not showing in your account, please follow these steps:
Verify the transaction on the blockchain: Use a blockchain explorer to search for your transaction by entering the transaction hash or your wallet address. This will allow you to confirm whether the transaction has been successfully processed on the blockchain network.
Check the required confirmations: Different cryptocurrencies require a certain number of confirmations before the transaction is considered valid and reflected in your Nebeus account. Ensure that the transaction has received the required number of confirmations for the specific cryptocurrency you deposited.
Contact Nebeus support: If the transaction has received the necessary confirmations but still does not appear in your Nebeus account, reach out to Nebeus customer support for assistance. Provide them with details of the transaction, including the transaction hash, your Nebeus account information, and any other relevant information. Nebeus support will be able to investigate the issue and provide you with further guidance.
Double-check the deposit address: Ensure that you have used the correct deposit address provided by Nebeus for the specific cryptocurrency you deposited. Using an incorrect or outdated address may result in the funds being sent to the wrong wallet and not showing in your Nebeus account.
Be patient: In some cases, delays may occur due to network congestion or technical issues. Cryptocurrency transactions can take time to process, especially during periods of high network activity. It's possible that your funds are still being processed and will be credited to your Nebeus account shortly. Monitor your account periodically to see if the funds appear.
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