I deposited BTC or ETH to my Nebeus Wallet and doesn't show in my account
This could be for several reasons, please find some below:
- There is congestion on the ETH or BTC network resulting in longer processing times. The average BTC processing time historically has been 10-12 minutes.
- The network requires multiple confirmations, typically for ETH a total of 6 confirmations is required.
- You have deposited it to the wrong address. Nebeus seeks to help our customers wherever we can, unfortunately, if the crypto have been deposited to the wrong address or wrong blockchain we don't have an avenue to recover them.