Q: Why was my Nebeus account closed?
A: As a regulated entity, Nebeus monitors accounts continuously. If we detect any activity that raises alerts or violates our policies, we may close the account for security and compliance reasons.
Q: What happens to the fees associated with my Nebeus card if my account is closed?
A: Unfortunately, card fees are non-refundable in the event of account closure. Please ensure that all outstanding fees are settled before account termination.
Q: I participated in Nebeus crypto renting programs. What happens to them if my account is closed?
A: If your account is closed, any ongoing crypto renting programs will be terminated. We will provide information on when you can withdraw any accrued rewards from these programs.
Q: Do the same rules apply to other Nebeus programs if my account is closed?
A: Yes, if you are enrolled in any other Nebeus programs, such as savings or lending, they will be closed, and you will be informed about the withdrawal process for any rewards or funds.
Q: Will I have the option to withdraw my funds if my account is closed?
A: Yes, if there are funds in your closed account, you will be provided with the option to withdraw those funds. We strive to make the withdrawal process as smooth as possible for our users.
Please note that these actions are taken in adherence to regulatory requirements and our commitment to maintaining a secure and compliant financial environment. If you have further questions or need assistance, you can contact our support team.
Related Articles
Can I close my account?
At Nebeus, we understand that circumstances may change, and you may decide to close your account. This article outlines the process of closing your Nebeus account, including information about any associated fees. Closing Your Account: Yes, you have ...
Can I Top Up My Account Using a Card?
Yes, you can easily top up your Nebeus account using a credit or debit card. It’s a quick and convenient way to add funds to your account. Transaction Limits for Card Deposits: Minimum deposit amount: 10 EUR Maximum deposit amount: 3,500 EUR Simply ...
Why Does My Account Have a Limit and How to Increase It?
Why is there a limit on my account? If you see a message about a limit on your account, it means that your account is active and approved, but currently has a limit of €500. This is because additional information may be required to increase your ...
Impact Affiliates at Nebeus - FAQs
Please note that Nebeus does not issue direct payments to clients coming from affiliates. All commissions are managed and released to the corresponding receiver through the Impact platform, based on what is tracked and verified there. If you have ...
Changing your email address
We understand that circumstances may arise where you need to update the email associated with your account. However, for security reasons, we do not offer the option to change email addresses through the user interface. Why We Don't Change Email ...