My Crypto Deposit Has Been Rejected—What Can I Do?

My Crypto Deposit Has Been Rejected—What Can I Do?

If your crypto deposit has been rejected, don’t worry. This typically happens when the transaction doesn’t meet our policy and compliance requirements. We follow strict regulations to ensure all transactions are secure and compliant. We’ll guide you through the steps to recover your funds and assist you with making another deposit. Follow the instructions below to retrieve your crypto and try again.

Why Was My Crypto Deposit Rejected?

A deposit may sometimes be rejected because it does not comply with our policies. When this happens, you'll see a notification of the rejection.



By clicking on the rejected transaction, you'll see a message stating:


How to Withdraw Your Rejected Deposit? 

To recover your crypto, you need to withdraw it to a wallet of the same currency. Follow these steps:

  1. Locate the Rejected Transaction
    Open your transaction history and click on the rejected deposit to see more details.


  1. Select Withdraw
    You will be prompted to withdraw the rejected amount. Ensure that you choose a wallet of the same currency as the rejected deposit.

  2. Enter the Wallet Address
    Enter the receiving wallet address for your withdrawal. Double-check that it matches the correct currency of the deposit to avoid any issues

  3. Complete the Withdrawal
    Follow the instructions to confirm the withdrawal. Your funds should be transferred back to the wallet address you provided.


Trying Another Deposit

Once you've successfully withdrawn the rejected funds, you can try making another deposit. However, we suggest using a different wallet address to avoid potential issues.

Important Tips:

  • Ensure that your new wallet address is correct and matches the currency you're depositing.
  • Double-check that your transaction aligns with our policies to avoid future rejections.

If you encounter any difficulties or need further assistance, feel free to reach out to our support team for guidance. We're here to help!


    • Related Articles

    • Glossary of Terms for Nebeus

      Crypto Account: A digital wallet within your Nebeus account that allows you to securely store and manage your cryptocurrencies. Fiat Account: A traditional currency account within your Nebeus account where you can hold and transact with fiat ...

    • Can I Top Up My Account Using a Card?

      Yes, you can easily top up your Nebeus account using a credit or debit card. It’s a quick and convenient way to add funds to your account. Transaction Limits for Card Deposits: Minimum deposit amount: 10 EUR Maximum deposit amount: 3,500 EUR Simply ...

    • Common Technical Issues

      Login Problems: Ensure that you are using the correct login credentials and OTP code. We utilize passwordless technology, so there is no need to remember a constant password. If the issue persists, reach out to our customer support team for further ...

    • My account is closed - what can I do?

      Q: Why was my Nebeus account closed? A: As a regulated entity, Nebeus monitors accounts continuously. If we detect any activity that raises alerts or violates our policies, we may close the account for security and compliance reasons. Q: What happens ...