My transaction is asking for sender information – what should I do?
In some cases, you may be asked to provide additional sender information when making a crypto deposit. This can include details such as:
- Sender’s full name
- Wallet type (hosted or unhosted wallet)
- Wallet platform name (for example: Binance, Kraken, etc.)
These details are required for certain transactions as part of our transaction monitoring procedures.
What should I do?
If you see this request in the app, simply complete the requested fields and submit the information so the transaction can proceed.
What happens if I do not provide the information?
If the requested information is not completed, the transaction may not be able to proceed. To avoid delays with your transaction, please ensure all requested details are provided when prompted.
When will I be asked for this information?
This process is automated, and requests for sender information may appear for certain transactions
If you encounter this request, please ensure the information is filled in accurately to avoid delays with your transaction.
Please contact our support team if you require any assistance.
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