Nebeus.com guarantees to any its User his/her right for refund, in case if such User is not satisfied with the quality of the provided Services. Furthermore, Nebeus.com declares that its User has the right to change his/her mind in case if the User’s Account was already funded and to request his/her Funds to be returned.
Every Refund and Return are treated by Nebeus.com with reasonable care and skill.
This Refund Policy concerns exclusively Transaction fees and Users’ Funds.
This Refund Policy does not cover any transactions between the Users related to purchase-sale of crypto-currencies, as well as loans, renting, vault, and it does not refer to any refunds for purchased crypto-currencies and loans, renting, vault.
Nebeus.com undertakes to make its best efforts to assist the Users in case of any disputes related to refunds of purchased crypto-currencies and loans, renting, vault.
Refunds and Returns in excess of the original amount are prohibited.
The User who has paid for the Nebeus.com Services, i.e. paid a transaction fee, or has funded his account may request a Refund or Return in accordance with the Eligibility Criteria as further set out herein.
Refund/Return will only be considered where the User complies with the Eligibility Criteria in full. Where the User fails to meet any of the Eligibility Criteria, Nebeus.com shall have the right, in its sole discretion, to decline the User’s request for a Refund/Return.
In order to apply for a Refund/Return, the User must request and complete a Refund Form/Return Form and send the respective form to the Nebeus.com support address.
You can obtain the Refund/Return Form under request sent to
To prevent Prohibited Conduct, all payments and information related to Refund/Return may be verified by Nebeus.com. In such case, Nebeus.com may request the User to provide certain documents, including, but not limited to, identification documents, copy of the User’s Payment Card and Invoice or/and any other prove of the fact that disputed payment was made. In case if the User fails to provide appropriate documents or information within three (3) days upon the Nebeus.com request or in case of any doubts as to authenticity of provided documents, Nebeus.com shall be entitled to decline the User’s Refund/Return request.
Nebeus.com shall process the User’s Refund Form/Return Form as soon as is reasonably practicable. Response times will vary depending on stated reasons for the request. In any case, Nebeus.com shall notify the User on the outcome of the request in accordance with the timescales set out herein.
Refund/Return request will only be approved or declined after meticulous verification made by Nebeus.com.
Submission of Refund Form/Return Form does not guarantee that the User’s request will be satisfied.
All requests for Refund will only be accepted where notice is received by Nebeus.com no later than forty-eight (48) hours after made Transaction.
Notice mentioned in para (a) above should be provided to Nebeus.com by completing Refund Form.
Completed Refund Form should be sent to the Nebeus.com electronic address with ' Refund Request’ in the subject line.
All requests for Refund should be provided to Nebeus.com by completing Return Form.
Completed Return Form should be sent to the Nebeus.com electronic address with 'Return Request’ in the subject line.
Nebeus.com provides the Refund/Return using the same means of payment as the User used to pay, unless the User expressly agrees otherwise.
Within fifteen (15) Business Days as of the date of Refund From/Return Form receipt, Nebeus.com shall contact the User to request further information (if required) and the User shall provide such information as soon as reasonably practicable but in any case no later than fourteen (14) days following such request.
Nebeus.com shall notify the User by e-mail on its final decision regarding Refund/Return:
Refund/Return will be processed without undue delay, and in any event within fourteen (14) days beginning with the day on which the Nebeus.com agrees that the User is entitled to a Refund/Return.The User will have no Refund/Return: