Restoring Two-Factor Authentication (2FA)
If you need to restore Two-Factor Authentication (2FA) for your Nebeus account, follow these steps:
- Open Settings: Log in to your Nebeus account and click on your avatar or profile picture located in the top right corner of the screen. A dropdown menu will appear.
- Choose Help Center: From the dropdown menu, select the "Help Center" option. This will take you to the Nebeus support page.
- Create Support Ticket: On the support page, locate the option to create a support ticket or contact the Nebeus support team. Click or tap on the appropriate button to proceed.
- Provide Required Information: In the support ticket, include the following information:
- Email address associated with your Nebeus account
- Attach a copy of your identity document (e.g., passport, ID card, or resident's permit). Make sure the copy is clear and legible.
- Explain the Issue: In the support ticket, clearly explain that you need to restore 2FA for your Nebeus account. Mention that you have lost access to your 2FA device or experienced issues with 2FA.
- Submit the Support Ticket: After providing all the required information and explaining the issue, submit the support ticket to Nebeus support.
- Support Team Verification: The Nebeus support team will review your support ticket and verify your identity. This may involve a manual review of the provided identity document and cross-referencing it with your Nebeus account details.
- 2FA Deactivation: Once your identity is confirmed, the Nebeus support team will deactivate 2FA on your account. You will receive confirmation or instructions from the support team regarding the deactivation.
- Log in to Your Account: After receiving confirmation from the support team, log in to your Nebeus account using your email address and OTP.
- Re-enable 2FA: Once logged in, navigate to the account settings or security settings section. Follow the steps mentioned earlier to add Two-Factor Authentication (2FA) again to your Nebeus account using Google Authenticator.
It is crucial to re-enable 2FA as soon as possible to secure your Nebeus account. This additional layer of security helps protect your funds and personal information.
Two-Factor Authentication (2FA)
To enhance the security of your Nebeus account, you can enable Two-Factor Authentication (2FA) using Google Authenticator. Follow the steps below to add 2FA to your Nebeus account via the web version: Open Settings: Log in to your Nebeus account and ...
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Common Technical Issues
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