Troubleshooting access to your account

Troubleshooting access to your account

Check your login credentials: Ensure that you are entering the correct email address and OTP code received in your email with your Nebeus account. Double-check for any typos or errors.

Reset your password: We have implemented passwordless technology. Your old password will not work. To access your account, please use the OTP codes sent to your email or SMS.

Clear cache and cookies: Clearing your browser's cache and cookies can help resolve login issues. Go to your browser settings and find the option to clear browsing data. Select cache and cookies, then proceed to clear the data.

Try a different browser or device: If the issue persists, try accessing your account from a different browser or device. This can help identify if the problem is specific to your current setup.

Contact customer support: If none of the above steps resolve the issue, please contact Nebeus customer support for further assistance. Provide them with detailed information and screenshots about the problem you're facing, and they will guide you through the troubleshooting process.


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