Unclaimed Funds

Unclaimed Funds

Protocol In instances where a transaction is declined on more than three occasions, the entirety of the transaction amount shall be transferred to unclaimed funds. Unclaimed funds refer to monies that have not been claimed by the rightful owner within a specified period, often due to the inability to establish contact or non-compliance with necessary procedures. These funds are held in a secure account until the rightful owner can be identified and contacted.

In cases where an account is flagged for suspicious fraudulent activity, the account will be blocked, and the funds will be transferred into a different and appropriate holding account called unlocated. The account holder will receive a notification about their funds movements.

This procedure applies correspondingly when efforts to communicate with the customer are unsuccessful. Failure to establish contact within the stipulated timeframe will result in the funds being designated as unclaimed until resolution is achieved. As per our dormant account policy, after 12 consecutive months of inactivates, Nebeus will apply a monthly maintenance fee of 4 euros until the balance is reset. Moreover, non-compliance with onboarding requirements by the customer may lead to their funds being similarly transferred to unclaimed funds following the outlined procedures.

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