Can I close my account?

Can I close my account?

At Nebeus, we understand that circumstances may change, and you may decide to close your account. This article outlines the process of closing your Nebeus account, including information about any associated fees.

Closing Your Account:
Yes, you have the option to close your Nebeus account. The process is simple and can be done through your account settings.

Steps to Close Your Account:

  1. Open the Nebeus mobile app.
  2. Navigate to the settings section.
  3. Within the settings, locate and click or tap on the option to "Close Account."
Account Closure Fee:
Please note that there is a fee of 10€ associated with closing your Nebeus account. This fee covers administrative costs related to the closure process.

Closing your Nebeus account is possible, and the process is accessible through the settings section of the mobile app. Keep in mind that a fee of 10€ applies to account closure to cover administrative expenses.

If you have any further questions or require assistance with closing your account, please do not hesitate to reach out to our customer support team. We are here to guide you through the process and address any concerns you may have.
    • Related Articles

    • My account is closed - what can I do?

      Q: Why was my Nebeus account closed? A: As a regulated entity, Nebeus monitors accounts continuously. If we detect any activity that raises alerts or violates our policies, we may close the account for security and compliance reasons. Q: What happens ...
    • Why is my account locked?

      At Nebeus, we prioritize regulatory compliance and maintain a thorough KYC and AML framework. As a regulated European financial app, we bridge the gap between cryptocurrency and finance, ensuring the security and trust of our users. This article ...
    • Glossary of Terms for Nebeus

      Crypto Account: A digital wallet within your Nebeus account that allows you to securely store and manage your cryptocurrencies. Fiat Account: A traditional currency account within your Nebeus account where you can hold and transact with fiat ...
    • Restoring Two-Factor Authentication (2FA)

      If you need to restore Two-Factor Authentication (2FA) for your Nebeus account, follow these steps: Open Settings: Log in to your Nebeus account and click on your avatar or profile picture located in the top right corner of the screen. A dropdown ...
    • How to Update OTP (One-Time Password) Settings

      One-Time Passwords (OTP) provide an extra layer of security to your Nebeus account. By enabling OTP, you can receive confirmation codes via SMS or email. This guide will walk you through the process of updating your OTP settings. Step 1: Log In to ...