1. Introduction

This Privacy Notice governs all personal data processing activities conducted by us across all platforms, websites, apps, and departments of Nebeus and explains how we collect, use, disclose, and safeguard your information.

If you are a customer or user of our services, this Privacy Notice applies in conjunction with our terms of business and other contractual documents, including, but not limited to, any agreements we have with you.

If you are not a relevant stakeholder, customer, or user of our services but are accessing our website, this Privacy Notice also applies to you in conjunction with our Cookie Policy and should be read in tandem with that, which provides additional details on our use of cookies on the website. You can access our Cookie Notice here.

2. Data Controller

Nebeus is the data controller responsible for your personal data. Our registered office is located at Carrer de Llacuna 11, 08003, Barcelona, Spain. If you have any questions or concerns about this policy or our data practices, please contact us at [email protected].

3. Data Collection

We may collect and process the following categories of personal data:

• Identity Data: name, date of birth, and identification numbers.
• Contact Data: address, email address, and telephone number.
• Financial Data: bank account details, payment card details, transaction history.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: information about how you use our website, products, and services.
• Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

4. Methods of Collection

We collect data through various methods, including:

a)  Direct Interactions:

Forms and Registrations: When you fill out forms on our website, register for an account, or subscribe to our services and accept our Terms of Use.

Communications: Through email, phone, chat, or other direct communication channels when you contact us for support or inquiries.

b)  Automated Technologies:

Cookies and Tracking Technologies: When you interact with our website, we automatically collect technical data using cookies, web beacons, and similar tracking technologies. For more information, please refer to our Cookie Notice.

Log Files: We collect information such as IP address, browser type, operating system, and access times through server logs.

c)  Data Collection Through Our App:

We collect personal data through our trading app to provide and enhance our services. The types of data collected through the app include:

1.  Identity Data: Information such as your name, date of birth, and identification numbers.

2.  Contact Data: Information such as your address, email address, and phone number.

3.  Financial Data: Information such as bank account details, payment card details, and transaction history.

4.  Technical Data: Information such as your device type, IP address, operating system, and app usage details.

5.  Usage Data: Information on how you interact with our app, including your trading activities, preferences, and other in-app behavior.

d)  Third Parties:

Service Providers: We may receive personal data from third-party vendors who provide services on our behalf, such as payment processors and analytics providers.

Social Media Platforms: If you interact with us on social media or use your social media credentials to log into our services, we may collect information from these platforms according to their privacy policies.

e)  Public Sources:

Public Records: We may collect personal data from publicly available sources, such as public databases or social media platforms.

These methods ensure we gather comprehensive and accurate data to provide and improve our services, enhance user experience, and ensure compliance with legal requirements.

5. Data Usage

We use your personal data for the following purposes:

• To provide, operate, and maintain our services.
• To improve, personalize, and expand our services.
• To process transactions and send related information, including purchase confirmations and invoices.
• To manage your account, including registration and authentication.
• To communicate with you, including responding to your requests and providing customer support.
• To send you marketing communications, where you have opted-in to receive such communications.
• To comply with legal obligations and protect our legal rights.

6.  Data Sharing

We may share your personal data with:

• Service Providers: third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
• Business Partners: trusted partners with whom we collaborate to offer additional services or functionalities.
• Legal Authorities: regulatory authorities, courts, and law enforcement agencies when disclosure is necessary to comply with legal requirements or protect our legal rights.
• Corporate Transactions: in the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

7.  International Transfers

Your personal data may be transferred to, stored, and processed in countries outside of Spain or the European Economic Area (EEA). When we transfer your data internationally, we ensure it is protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission.

8.  Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These measures include encryption, access controls, and regular security assessments.

9.  Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Hereby you can see for how long every different data is being collected:

10.    Methods of Collection

• Account Registration: When you create an account or update your profile within the app.
• Transactions: When you execute trades or other financial transactions through the app or your account.
• App Interactions: When you navigate and use various features of the app or the account, including settings and support features.
• Device Information: Automatically collected data about your device and how you interact with our app or our website, including through the use of cookies and similar technologies.

11.    Your Rights

You have the following rights regarding your personal data:

• Access: to request access to your personal data and obtain information about how we process it.
• Rectification: to request correction of any inaccurate or incomplete personal data.
• Erasure: to request the deletion of your personal data where there is no legitimate reason for us to retain it. Please find more information about our data erasure procedure in here. 
• Restriction: to request the restriction of processing of your personal data under certain circumstances.
• Objection: to object to the processing of your personal data for direct marketing purposes or based on our legitimate interests.
• Portability: to request the transfer of your personal data to another party.

To exercise your rights, please contact us at [email protected]. We are going to need to verify your identity before processing your request.

12.    Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

13.    Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Nebeus
Carrer de la Llacuna 11, 08005, Barcelona, Spain.
Email: [email protected]

Phone: +34 645099077