PLEASE READ THESE TERMS OF USE CAREFULLY. BY CLICKING TO ACCEPT, OR BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE.
You consent to accept these terms of use should you accept them on behalf of an entity. You also confirm that Nebeus has authorized you to be bound by these Terms of use incorporated by reference.
RINTRAL TRADING SL. is the owner of this Nebeus website (https://nebeus.com/).
Rintral Trading Sl. provides users (the “User” or “Users”) of this website https://nebeus.com/ (the “Nebeus Website”) with the following general information, in accordance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (the “LSSI”):
The Nebeus Website is managed by RINTRAL TRADING SL. (hereinafter, “Nebeus”), a company incorporated under the laws of Spain, with registered address at 150 Ciutat de Granada Street, 08018, Barcelona, Spain, which is registered in the Commercial Registry of 22/07/2013 under No. B66096686.
These are the Terms of Use of the Nebeus Website and the Nebeus mobile application (the “Nebeus App”) which will govern your relationship as a User of the Nebeus Website or/and the Nebeus App. In addition, for certain functionalities the particular conditions that are communicated for each case may apply. All contractual documents between you and Nebeus will be referred to as the “Contractual Relationship”, which will apply to access, downloading and use of the Nebeus Website or the Nebeus App.
Finally, please note that when you contract services through the Nebeus Website or Nebeus App, the terms and conditions of the service provider will also apply to you, as explained below.
These Terms allow you to access and use of our website at https://nebeus.com/,
our online services, our Nebeus App and other related services utilizing some or all of the above referred to in these Terms, collectively, as our “Nebeus Services.”
These Terms apply, should you choose to use Nebeus Services. If you decline to enter into agreement with Nebeus you are not liable to comply with these Terms, consequently you are not eligible to use Nebeus Services.
Our Privacy Policy is located at Privacy Policy. Our Privacy Policy describes how we collect, use, and share your personal information.
In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights all personal data provided during the use of the Nebeus Website and Nebeus App will be treated in accordance with the provisions of the our Privacy Policy.
These Terms and Conditions are subject to change periodically. You will be notified of any changes made by posting the updated Terms on Nebeus Website and Nebeus App. Any amendment of Terms and Condition become effective and applicable 14 days after the amendment is posted. Changes addressing new functions of Nebeus Services or changes made for legal reasons are effective immediately. Your use of the Nebeus Services following the effective date of such changes constitutes your acceptance of such changes. You must discontinue using the Nebeus Services if you do not agree to any amended Terms.
Through the Nebeus Website, what Nebeus offers is: (i) the provision of certain services to be contracted by the User (the “Services”) and (ii) some extra Nebeus functionalities, (the “Functionalities”). The Services you can contract through these Functionalities will be provided by third parties.
With regard to the Services, as you will see clearly differentiated in the Nebeus Website or in the Nebeus App, on the one hand you can contract the “Services Associated with your Account” and, on the other hand, you can contract “Credit Services” in the section dedicated to this effect in the Nebeus Website and in the Nebeus App. In all cases, the Credit Services are provided by a third party, but Nebeus allows you to contract them through the Nebeus Website or Nebeus App and, in some cases, offers certain extra functionalities.
The Services Associated with your Account are provided by Rintral Trading Sl. (hereinafter, the “Payment Service Provider”), with domicile at Carrer de la Llacuna, 11, 08005, Barcelona, Spain. and registered in the Commercial Registry of 22/07/2013 under No.B66096686. When you contract any of the payment services described below, you are initiating a relationship with the Payment Service Provider and accepting its terms and conditions.
The Credit Services are provided by Rintral Trading, S.L. (hereinafter, the “Credit Provider”) with registered address at Carrer de la Llacuna, 11, 08005, Barcelona, Spain., and registered in the Commercial Registry of Barcelona, under No. B66096686. When you contract the Credit Services, you are initiating a relationship with the Credit Provider and accepting its terms and conditions.
Finally, Nebeus Website and Nebeus App provides other services directly to the User, which are the following:
Buy Cryptocurrency. You can buy Cryptocurrency by sending a wire transfer to us in Euros transferring money via your Bank account or or other available methods in the user account. These funds are converted into Cryptocurrency and deposited into your Wallet within one business day. You will get email notification to access funds sent into your account from us after successful verification of your identity is complete. Deposits will be converted to Cryptocurrency using market rates applicable at the time of conversion. NEBEUS CANNOT AND DOES NOT GUARANTEE ANY PARTICULAR CONVERSION RATE OR VALUE OF Cryptocurrency. You acknowledge that the market conversion rate of Cryptocurrency may change significantly between the time of your wire transfer of funds and the time of conversion. Nebeus will have no liability resulting from any change in rates, nor will any such change in rates affect the transaction in progress. You are solely responsible for ensuring the accuracy of the information included when you initiate your transfer.
Buy Cryptocurrency Fees. If you buy and deposit Cryptocurrency in your Nebeus Wallet by wiring funds that are converted into Cryptocurrency, the deposit is converted using market rates applicable at the time of the conversion. Nebeus charges a fee up on 0.5% for puchase Cryptocurrency, and of 0.5% for sale Cryptocurrency.
Account Services are provided by the Payment Service Provider and the conditions are those set by the Payment Service Provider.
The following services, among others, are included:
Nebeus provides additional Functionalities to the Services Associated with your Account.
For the provision of Services Associated With Your Account, the Payment Service Provider will be entitled to charge fees, whose concept and percentage may be found at any time through the following link:
The above fees are provided for information purposes, in force on the date of the last update of the Nebeus Website. Consequently, these rates are subject to change at any time and will be up dated and published ad in the “Fees” section of the Nebeus Website.
The service provided by the Credit Provider is the granting of consumer loans of fiat funds against cryptocurrency collateral to the Users of the Nebeus website and Nebeus App.
In any case, the contracting of such loans or credits will be governed by the contractual conditions that are in force at the time and that the User must expressly accept during the process of applying for the loan or credit.
Nebeus cannot and does not guarantee the value of Cryptocurrency. You acknowledge and agree that the value of Cryptocurrency is highly volatile and that buying, selling, and holding Cryptocurrency involves a high risk. In addition, Cryptocurrency consensus network is solely responsible for verifying and confirming proposed transactions that you submit via the Services, and Nebeus cannot confirm, cancel, or reverse Cryptocurrency-to-Cryptocurrency transactions. However, Nebeus is responsible for confirmation of Cryptocurrency network's completion of a transaction. Cryptocurrency network is operated by a decentralized network of independent third parties. Once a transaction request is submitted to Cryptocurrency network via the Services, Cryptocurrency network will automatically complete or reject the request and you will not be able to cancel or modify transaction request in progress. You acknowledge and agree Nebeus is not responsible for any errors or omissions that you make in connection with any Cryptocurrency transaction initiated via the Services. The Services help you submit your Cryptocurrency transaction request for confirmation to the Cryptocurrency network. Nebeus has no control over the Cryptocurrency network and cannot ensure any transaction request you submit via the Services will be completed. You acknowledge and agree that the transaction requests you submit via the Services may not be completed, or may be substantially delayed, by the Cryptocurrency network. When you complete a transaction request via the Services, you authorize us to submit your transaction request to the Cryptocurrency network in accordance with the instructions you provide via the Services.
Due to the nature of the product the Nebeus Website and Nebeus App sell, all purchases made on the Nebeus Website or Nebeus App are nonrefundable.
Registration and Access
To have access to the Nebeus Services, you must complete the process of registration and creation of your e-money account (the “Account”) as well as having recharged a minimum amount of money and requested through the Nebeus App and Nebeus Website. Before creating your Account you should read in detail the Terms and Conditions of the Payment Service Provider.
Throughout this registration procedure, we will ask you for the following information: name, surname(s), date and place of birth, gender, email address, telephone number, home address, nationality, identity card (Passport, DNI or NIE number, photographs and expiry date) and profession. This data will be used for the purposes described in the Privacy Policy and will be transmitted to the suppliers of the Services you contract through the Nebeus Website and Nebeus App.
When you create an Account, the Services generate and store a cryptographic private and public key pair that you may use to send and receive Cryptocurrency via the Cryptocurrency network. The public key generated by the Services serves as your Cryptocurrency wallet address. This Cryptocurrency wallet address may be shared with others in Cryptocurrency network to complete Cryptocurrency transactions. The private key uniquely matches the wallet address and must be used in connection with the wallet address to authorize the transfer of Cryptocurrency from or to that wallet address.
Nebeus is a custodian of any Cryptocurrency transferred to Nebeus Accounts. Nebeus does not obtain any legal or beneficial right, title or interest in your Cryptocurrency stored in your Account. You may be restricted in your ability to utilize the Nebeus Services unless and until we have verified your identity with Nebeus.
Nebeus retains all right, title, and interest (including all copyright, trademark, patent, trade secrets, and all other intellectual property rights) in our Services and all content on our Services, including our trademarks, service marks, designs, logos, URLs, and trade names that are displayed on our Service. We refer to in these Terms, collectively, as the Nebeus Materials. We hereby grant you a limited, nonexclusive, and non-sub licensable license to access and use the Nebeus Materials for your personal or internal business use. Such license is subject to these Terms and does not permit any resale of the Nebeus Materials, distribution, public performance or public display, modification or making any derivative use of Nebeus Materials, or any portion thereof use of the Nebeus Materials other than for the intended purposes. The license granted under this Section will automatically end if we suspend or terminate your access to the Services. We will own exclusive rights, including all intellectual property rights, to any feedback, suggestions, ideas or other information or materials regarding Nebeus or any other services provided by Nebeus, whether by email, posting through our Services or otherwise, referred to in these Terms as Feedback. Any Feedback you submit is non-confidential and will become the sole property of Nebeus. We will be entitled to the unrestricted use and dissemination of such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You may not use, copy or retransmit anything on our website without our permission. We reserve all rights not expressly granted herein.
You are permitted to use Nebeus Services, only as we have authorized. You are responsible for ensuring personal information in your account profile is current and correct, including your email address and mobile phone number. You are also responsible for maintaining adequate security, control and confidentiality of your account information, including any personal identification numbers (PINs), passwords, API keys or other codes associated with your account and any activity occurring within that account. The loss or compromise of this information may result in unauthorized access of your account, which may result in loss or theft of any Cryptocurrency held in your account. If you believe your account has been compromised, report the matter to security immediately the incident of any such operational problems occurs. Please contact us immediately at [email protected]
describing the issue at hand as thoroughly as possible including the date, type of problem and part of the Nebeus Website or Nebeus Services in question of the problem.
You are responsible to (i) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (ii) ensuring that you exit from your account at the end of each session when accessing the Nebeus Services. We have no responsibility for any loss you incur as a result of failing to comply with the instructions outlined in this section or your failure to follow or act on any notices or alerts that we may send to you.
You must provide a valid mobile phone number to be able to use Nebeus Services. This number is used as part of the authentication process. You agree to receive SMS/text messages from us as part of using the Nebeus Services. Please note that while we do not charge you for SMS/text messages, your mobile standard messaging rates apply. Failure to provide a valid mobile phone number may result in restriction of your use of the Nebeus Services. If Nebeus suspects that your mobile number is invalid or that you are using a VOIP service to circumvent the requirement in providing a valid mobile phone number, Nebeus may suspend or otherwise restrict your use of the Nebeus Services.
Nebeus reserves the right in its sole discretion not to open Accounts, temporarily or permanently suspend accounts, including where required or recommended by applicable governmental, regulatory or law enforcement requirements. Nebeus Services are solely used by registered account holders. You agree that the information you provide to Nebeus during the account creation and any subsequent identification verification processes is accurate and complete, and will be updated from time to time as need be. You are not authorized to use the Nebeus Services, if you are under 18 years of age.
Nebeus cannot control your use of the Nebeus App and the Nebeus Website. You warrant and are solely responsible for and undertake to:
You agree that you will not use Nebeus Services to perform any type of illegal activity or take in any action that negatively affects the performances of the Nebeus Services. You may not engage in any of the following activities via the Services, nor help a third party in any such activity: (1) attempt to gain unauthorized access to our Services or another user's account, (2) make any attempt to bypass or circumvent any security features, (3) violate any law, statute, ordinance, or regulation, (4) reproduce, duplicate, copy, sell or resell our Services for any purpose except as authorized in these Terms, (5) engage in any activity that is abusive or interferes with or disrupts our Services. If you are blocked by Nebeus from accessing the Nebeus Services (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). Use of our Services in connection with any transaction involving illegal products or services is prohibited. Nebeus reserves the right to temporarily or permanently suspend your account or otherwise restrict your use of Nebeus Services if any violation of this section occurs.
Nebeus does not act as an advisor, including as to any financial, legal, investment, insurance and/or tax matters. Any information provided by Nebeus is for general information only. You are solely responsible for determining whether any contemplated transaction is appropriate for you.
You agree to indemnify, defend and hold our employees, agents, consultants, subsidiaries, partners, affiliates, and licensors, harmless against any and all claims, costs, losses, damages, liabilities, judgments and expenses (including reasonable fees of attorneys and other professionals) arising from or in any way related to your use of our Services, violation of these Terms or rights of any other person or entity.
Indemnification and Limitation of Liability; Attorney’s Fees and Costs for Lawsuits
You agree to indemnify and hold us and our affiliates harmless from any losses, damages, suits and expenses, of whatever kind, including reasonable attorneys’ fees, which we may incur in connection with or arising out of your use of your Crypto Interest Account or our activities in connection with such account, your violation of any law, regulation, order or other legal mandate, or the rights of a third party, or any act or omission by your agent, representative or third-party service provider while using your Crypto Interest Account, regardless of whether the specific use was expressly authorized by you. You agree to comply with applicable law and to not use your account for unlawful internet gambling transactions or any other transaction or activity that is illegal or violates applicable regulations or rules of any applicable self- regulatory organization. Please note, your agreement to comply includes Spain federal and state economic sanctions laws and regulations, including those issued by any government agencies in the United Kingdom and Europe.
We are not liable to you for claims, costs, losses or damages caused by an event that is beyond our reasonable control (e.g., the acts or omissions of third parties, natural disaster, emergency conditions, government action, equipment or communications malfunction). We are not liable for special, incidental, exemplary, punitive or consequential losses or damages of any kind. Except for any setoff permitted by applicable law and Section 13 below, any amounts owed or liabilities incurred by us (“Obligations”) may be satisfied solely from the assets of Rintral Trading Sl. Without limiting the generality of the foregoing, in no event shall you have any recourse, whether by setoff or otherwise, with respect to any amounts owed or liabilities incurred, to or against any assets of any person or entity other than Rintral Trading Sl. for Obligations, including, without limitation, any member, affiliate, investor, employee, officer, agent or advisor of Rental Trading Sl. For the avoidance of doubt, the foregoing shall not limit any setoff permitted by applicable law and Section 13 below.
We reserve the right to limit access to your accounts, which can include temporarily or permanently removing your online access, restricting your account and/or closing your accounts without prior notice to you unless prior notice is required by law. We do not bear liability for such actions. In addition, Nebeus reserves the right to withhold or delay the withdrawal of funds or assets belonging to you if you fail to comply with these Terms.
Our liability to you for a claim is limited to the face value of the item or transaction, or the actual value of any funds not properly credited or debited.
We are not liable to you for errors that do not result in financial loss to you. We may take any action authorized or permitted by these Terms without being liable to you, even if such action causes you to incur fees, expenses or damages.
If third parties make claims on your account, or if we receive conflicting instructions from authorized signers, or if we become involved in or concerned about a dispute between you and an authorized signer, we have discretion to react in ways we believe to be appropriate, including by closing your account and returning the cryptocurrency deposited therein or interpleading funds to court. You are liable for all expenses and fees we incur for such conflicts or disputes, including internal costs and attorneys’ fees, and we may charge them to your account.
Your relationship with the Payment Service Provider or the Credit Provider is direct and exclusive between them. In this respect, Nebeus only makes the Nebeus App or the Nebeus Website available to Users, as a means of intermediation for viewing and contracting the Services. Therefore, you must maintain the corresponding level of care, attention and diligence and act according to your own criteria, Nebeus is not responsible for verifying the regularity or quality of the Services.
By accepting the Contractual Relationship, you are expressly agreeing that any legal remedies or liability you seek to obtain for acts or omissions of the Payment Service Provider or the Credit Provider shall be directed exclusively against them and not against Nebeus.
Without prejudice to the above, you can and must report any irregularity or infringement that you detect in relation to the Services that may affect other Nebeus Users, by sending the report, under your responsibility, to the following e-mail address:
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If legal action such as an attachment, garnishment, levy or other state or federal legal process (“legal process”) is brought against your account, we may refuse to permit (or may limit) withdrawals or transfers from your account until the legal process is satisfied or dismissed. Regardless of the terms of such attachment, garnishment, levy or other state or federal process, we have first claim to any and all funds in your account. We will not contest on your behalf any such legal process and may take action to comply with such legal process as we determine to be appropriate in the circumstances without liability to you. If we incur any expenses, including without limitation, reasonable attorney fees, in connection with any such legal process, we may charge any expenses and fees to your account or any other account you may have with us without prior notice to you, or we may bill you directly for such expenses and fees. Any garnishment or other levy against your account is subject to our right of setoff and security interest.
You grant us a security interest in any and all of your accounts with us for obligations owing to us or any of our affiliates by any owner of any of your accounts. These obligations include both secured and unsecured debts and debts you owe individually or together with someone else, including debts and obligations under other transactions or agreements between you and us or any of our affiliates. We may take or set off funds in any or all of your accounts, or transfer funds between any of all of your accounts, with us or any of our affiliates for direct, indirect and acquired obligations that you owe us or our affiliates, including any balances as a result of not having sufficient funds available or as a result of an erroneous transfer of funds to an address under your control, regardless of the source of funds in an account. These rights are in addition to other rights we have to take, transfer or charge funds in your account for obligations you owe us or our affiliates. We may consider these Terms as your consent to Nebeus’s asserting its security interest or exercising its right of setoff should any laws governing your account require your consent. If the law restricts our ability to take, transfer or setoff funds in your account, or if some deposits are protected from attachment, levy or legal process, to the extent that you may do so by contract, you waive those conditions and limits and authorize us to apply funds in any or all of your accounts with us to obligations you owe us. Exercising these rights may result in early withdrawal penalties.
We hereby agree that, to the extent permitted by applicable law, you may take or set off funds in your account, or any amounts we owe you with respect thereto, against the Obligations. If the law restricts your ability to take, transfer or setoff funds in your account, or if some deposits are protected from attachment, levy or legal process, to the extent that we may do so by contract, we waive those conditions and limits and authorize you to apply funds in any or all of your accounts with us to the Obligations.
Our business model, and our Service, consists of facilitating the buying, selling and trading of Cryptocurrency and their use to purchase goods in an unregulated, international open payment system.
Nebeus may assign these Terms to its parent company, affiliate or subsidiary, or in connection with a merger, consolidation, or sale or other disposition of all or substantially all of its assets. These Terms, constitute the entire exclusive agreement between us and you regarding its subject matter, and supersede and replace any previous or contemporaneous written or oral contract, warranty, representation or understanding regarding its subject matter. Contact Us:
Limited anti money laundering (“AML”) and counter terrorist financing (“CTF”) policy
Money laundering is defined as the process where the identity of the proceeds of crime are so disguised that it gives the appearance of legitimate income. Criminals specifically target financial services firms through which they attempt to launder criminal proceeds without the firm’s knowledge or suspicions. We are currently unregulated and do not fall with the scope of the AML obligations, the senior management have implemented systems and procedures that meet the AML legislation. This decision reflects the senior managements desire to prevent money laundering and not be used by criminals to launder proceeds if crime.
You must promptly notify us of any change in your residential mailing or email address. Failure to notify us may result in delay or non-receipt of Nebeus correspondence.
Recording and Monitoring Telephone Calls and Electronic Communications
We will record and monitor our telephone conversations with you and your electronic communications with us (chat, e-mail and other forms of electronic exchange). Unless the law requires otherwise, you consent in advance to such recording and monitoring and we do not need to remind you of these activities.
We may delay or waive any rights we have under these Terms. If we delay or waive our rights, you are still obligated to pay us fees and other amounts you may owe us under these Terms. Any delay or waiver of our rights applies only to the specific instance in which we decide to delay or waive the provision and does not affect our future rights in any way.
Please be aware that accounts or services can change over time. We reserve the right to discontinue or make changes to accounts or services. We may change these Terms, and we may add to or delete from these Terms, and the updated agreement will supersede all prior versions. We will provide notice of changes, additions, and deletions as required by law. If we have provided advance notice and you do not agree with a change, you may close your account(s) before the effective date of the change, addition or deletion. Your continued maintenance of your account following the effective date of any change, addition or deletion will be subject to these Terms as so modified.
Digital Images, e-Signatures, & Facsimile Signatures
We accept digital images, e-signatures, for documents that need to be signed. However, we will not be liable if use of a device was unauthorized or if the size, color or quality of the signature is different from that of any signature previously presented to us. You agree to reimburse us (and we may charge your account) for all claims, costs, losses and damages, including reasonable attorneys’ fees, that result from our payment of a withdrawal accompanied by a facsimile signature or by a facsimile or digital image that we otherwise believe you authorized.
We have the right to close your Crypto Interest Account at any time for any reason without advance notice. If your account has a balance when we close it, we will return the remaining crypto assets to you, including accrued interest earned until the close date, less any applicable penalty, unless prohibited by applicable law.
It is your responsibility to determine, if any, taxes apply to the payments you make or receive, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority, regardless of jurisdiction. Nebeus is not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction, to you or any taxation, governing or third authority. Trading Cryptocurrency, virtual currencies and virtual commodities carries a high level of risk, and may not be suitable for everyone. Before deciding to buy or sell these instruments you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all risks associated with virtual commodities, and seek advice from an independent financial adviser should you have any doubts. Furthermore, there may be risks that are not disclosed in our Terms. You should use extreme consideration and be conscious of assessing your financial situation and tolerance for risk before engaging in activities involving the trading of virtual commodities. Any opinions, news, research, analyses, prices, or other information contained on this website is provided as general market commentary, and does not constitute investment advice. Nebeus will not accept liability for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from use of or reliance on such information.
There are risks associated with utilizing Internet-based deal execution trading system including, but not limited to, the failure of hardware, software, and Internet connection. Nebeus does not control the reliability or availability of the Internet. Nebeus cannot be responsible for communication failures, distortions or delays when trading via the Internet. The content on this website is subject to change at any time without notice. Nebeus has taken reasonable measures to ensure the accuracy of the information on the website. However, Nebeus does not guarantee its accuracy, and will not accept liability for any loss or damage which may arise directly or indirectly from the content or your inability to access the website, for any delay in or failure of the transmission or the receipt of any instruction or notifications sent through website.
Our platform allows you to review your accounts and conduct certain other transactions online. You must maintain adequate security and control of any and all IDs, passwords, hints, or any other codes that you use to access your Crypto Interest Account through our online platform. Any loss or compromise of the foregoing information and/or your personal information may result in unauthorized access to your Crypto Interest Account. We assume no responsibility for any loss that you may sustain due to compromise of your sensitive information.
Liability for Unauthorized Transfers from Your Account
Tell us AT ONCE if you believe that an electronic transfer has been made without your permission. Also, if your statement shows transfers that you did not make, tell us at once. Inform us immediately at the following [email protected] . You accept all risks of unauthorized access and use of your Crypto Interest Account.
If we do not complete a transfer to or from your account(s) on time or in the correct amount according to our agreement with you, we will be liable for your actual losses or damages. However, there are some exceptions. We will not be liable, for instance:
If, through no fault of ours, you do not have enough funds in your account to make the transfer.
If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
In the case of preauthorized credits, if the data from the third party is not received, is incomplete or erroneous.
If your account is not in an active status.
There may be other exceptions stated in our agreement with you.
We will disclose information to third parties about your account or the transfers you make:
Inform us [email protected], as soon as you can, if you think your statement is wrong or if you need more information about an item listed on the statement. We must hear from you no later than sixty (60) days after we send you or make available to you the FIRST statement on which the problem or error appeared.
Tell us your name and account number.
Describe the error or the item you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
Tell us the amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing, and/or we may request additional information, within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the funds during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing, or request additional information, and do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, we may take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
If there are any questions regarding our Terms of Service, you may contact us using the following information:
Rintral Trading SL, C/ de la Llacuna 11, piso 3, 08005, Barcelona, Spain