Terms of Use

Terms of Use

1. Introduction and Scope


In compliance with Article 10 of Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI), the following information is provided:

The Platform is operated by Rintral Trading, S.L.U., trading as Nebeus, a private limited liability company (sociedad limitada unipersonal) incorporated in Spain under tax identification number B66096686 and registered with the Commercial Registry of Barcelona. Its registered office is located at C/ de la Llacuna 11, 08005, Barcelona, Spain (“Nebeus”, “we”, “our”, or “us”).
These Terms of Use (the “Terms”) govern access to and use of all services provided through the Nebeus platform, accessible via the website https://nebeus.com and the Nebeus mobile application (collectively, the “Platform”), operated by Nebeus.

These Terms constitute a legally binding agreement between you (“User”, “you”, or “your”) and Nebeus and govern your use of the Platform, including any services, tools, or content provided directly or via third-party integrations. This includes, but is not limited to, services related to digital assets, payment functionality, custodial solutions, crypto-backed loans, and other financial operations delivered through regulated partners.
By accessing or using any part of the Platform, or by clicking “Accept” where prompted, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, together with our Privacy Policy, Cookie Policy, and any product-specific terms applicable to the service(s) you engage with.

These Terms apply regardless of your country of residence or access, provided the services are legally available in your jurisdiction. It is your sole responsibility to ensure that your use of the Platform complies with all applicable local, national, and international laws, regulations, and restrictions. If local laws or regulations prohibit or restrict your access to specific services or the Platform in general, you must refrain from using those services.

Nebeus shall not be held liable for any unauthorized or unlawful use of the Platform by Users in jurisdictions where such services are restricted or prohibited. By using the Platform, you expressly confirm that your access is lawful in your jurisdiction and that you assume full responsibility for compliance with all applicable laws.

Nebeus operates within the scope of applicable Spanish and European regulations, including but not limited to MiCA (Regulation EU 2023/1114) for crypto-asset service frameworks; DORA (Regulation EU 2022/2554) for digital operational resilience; PSD2 (Directive EU 2015/2366) where applicable to payment interfaces; Ley 10/2010 (Spain) and EU AML Directives for anti-money laundering and counter-terrorist financing; GDPR (Regulation EU 2016/679) for data protection.

In the event of any conflict between these Terms and mandatory legal or regulatory provisions, the latter shall prevail.

2. Operational Model and Regulatory Structure (White-Label Provider Disclosure)

Nebeus operates as a front-end service provider and technical distributor under white-label agreements with duly authorized financial institutions and crypto-asset service providers (“CASPs”), in accordance with Regulation (EU) 2023/1114 on Markets in Crypto-Assets (“MiCA”) and other applicable sectoral legislation, including Directive (EU) 2015/2366 (“PSD2”) and Spanish Law 10/2010 on Anti-Money Laundering and Counter-Terrorist Financing.

While Rintral Trading, S.L.U. (“Nebeus”) maintains and operates the Platform, regulated services, such as account issuance, custody of crypto-assets, execution of orders, and provision of e-money or payment instruments, are legally performed by independent third-party entities holding the necessary regulatory authorizations within the European Economic Area or equivalent jurisdictions.
These third parties act under their own license and regulatory supervision. Nebeus, as a commercial facilitator, does not act as the legal issuer or custodian of client funds or crypto-assets unless expressly stated in service-specific terms. 

This structure ensures that all regulated services accessed via the Platform are fully compliant with the legal and prudential requirements applicable to the respective service category, jurisdiction, and regulatory perimeter.

In accordance with Article 61(2) of Regulation (EU) 2023/1114 (MiCA), Users will be provided, at the latest upon the provision of the relevant crypto-asset service, with the identity and regulatory status of the authorised entity effectively delivering such service, including a hyperlink to the relevant supervisory register. This information will be made available within the service-specific documentation and/or during the user onboarding process.

2.1. Crypto Services Executed by Authorized Partners

Certain crypto-asset services offered via the Platform—such as custody, exchange, and execution of orders—are legally performed by third-party Crypto-Asset Service Providers (CASPs) authorized under Regulation (EU) 2023/1114 (“MiCA”). These entities are subject to independent regulatory oversight

2.2. Product-Specific Terms and Disclosures

Certain services or functionalities available through the Platform may be governed by additional, product-specific terms and disclosures (“Product Terms”). These Product Terms are presented to the User at the point of activation or use of the corresponding service, and must be reviewed and accepted before proceeding.

By agreeing to these Terms of Use, you also agree to be bound by any applicable Product Terms relating to the services you choose to activate, including but not limited to those governing crypto wallets, IBAN accounts, payment cards, staking, renting, loans, and mass payouts.

In the event of any inconsistency between these general Terms and any applicable Product Terms, the Product Terms shall prevail solely in relation to the relevant service.

2.3. Available Services

Upon successful completion of the registration and verification process, Users may access one or more of the following services through the Platform, depending on their profile, jurisdiction, and product configuration:

  1. Account Creation and Balance Management

Creation of an electronic money account linked to the User’s profile, enabling the storage, transfer, and management of fiat funds in accordance with applicable law.
  1. Personal and Corporate IBAN Services
Where available, Users may be provided with a personal or corporate International Bank Account Number (IBAN) to facilitate incoming and outgoing SEPA payments in euros. These IBANs are issued by regulated electronic money institutions or banking partners under applicable financial regulations. The IBAN may be used to receive salaries, client payments, or fund transfers and to initiate standard outbound SEPA operations. The specific provider of the IBAN will depend on the User’s residency and account configuration.
  1. Deposit Services
Ability to fund the account via SEPA transfer, debit/credit card payment, or other supported methods enabled on the Platform.
  1. Internal Transfers
Instant transfer of funds between verified Nebeus user accounts.
  1. External Transfers (SEPA)
Outbound euro-denominated bank transfers to IBAN accounts within the Single Euro Payments Area (SEPA), subject to applicable limits and regulatory checks.
  1. Transaction History and Balance Overview
Real-time access to account balances, transaction logs, downloadable statements, and operational history.
  1. Invoice Services
Users may generate and issue invoices in supported fiat and cryptocurrencies directly from the Nebeus platform. Invoices can be settled to the User’s assigned IBAN or Wallet. The availability of this service may vary based on the User’s account type and jurisdiction.
  1. Multi-Currency Support
Where available, Users may convert and hold multiple supported currencies, including both fiat and digital assets, depending on the features made available by regulated payment service providers (PSPs) and CASPs.

Availability of the above services is subject to jurisdictional restrictions, risk profile assessments, and compliance with applicable financial regulations. Nebeus reserves the right to modify, suspend, or discontinue any service offering as outlined in Clause 37 (Modifications to Terms).
  1. Business Accounts
Nebeus offers business accounts tailored to SMEs, regulated financial or crypto-related entities, payment agents, and other professional users. These accounts allow access to fiat and crypto wallets, dedicated or pooled IBANs, currency exchange, crypto-backed loans, mass payout functionalities, and wallet creation. Service availability and configuration depend on the business profile, jurisdiction, and selected plan.
  1. Cold Storage (Vault Service)
Users may request that specific crypto-assets be moved to a cold storage environment for long-term safekeeping. This service is delivered in partnership with regulated custodians and includes insurance coverage. Assets held in cold storage are offline, not available for immediate withdrawal, and may be subject to minimum lock periods and operational delays.
The insurance coverage applies to assets held in cold storage and is subject to limits, exclusions, and conditions as defined by the third-party insurer.
  1. Crypto-Backed Loans
Access to secured credit facilities whereby Users may obtain fiat or stablecoin loans by pledging eligible crypto-assets as collateral. Terms, interest rates, and eligible assets are disclosed in product-specific agreements and subject to risk assessment.
In the event of default, Nebeus reserves the right to liquidate collateral without further notice.
  1. NOTE: Margin Call Condition
A margin call condition is deemed to be triggered or to remain active only when the Last Collateral Value is less than or equal to the Margin Call Cost.
If, at any collateral check, the Last Collateral Value exceeds the Margin Call Cost, the margin call condition shall be considered resolved, and the Platform may reset the grace period at its sole discretion, based on market conditions and internal risk management criteria.
  1. Renting Programs
Participation in asset renting mechanisms, whereby Users may generate income by making eligible digital assets available for delegated use by Nebeus or third-party partners. Earnings are subject to predefined terms and may be subject to tax withholding under Spanish law.

  1. Staking Services 
Access to third-party staking services offered in collaboration with regulated entities. These services are subject to technical availability, regulatory status, and risk disclosures communicated prior to activation.
Availability of the above services is subject to jurisdictional restrictions, risk profile assessments, and compliance with applicable financial regulations. Nebeus reserves the right to modify, suspend, or discontinue any service offering as outlined in Clause 37 (Modifications to Terms).
Nebeus directly manages crypto-asset renting and staking programs. These services allow Users to earn rewards by delegating eligible assets for programmatic use. Please note that such services are not protected by deposit insurance or investor compensation schemes and carry inherent market and operational risks. Users are encouraged to review the applicable program disclosures before participation.

2.4. Card Issuance and Fiat Account Custody

Certain Platform services—such as card issuance, fiat account functionalities, and related payment instruments—are delivered through white-label arrangements with duly authorised Electronic Money Institutions (EMIs) and Payment Institutions established within the European Economic Area or in equivalent jurisdictions. These entities operate under their own licences and are subject to direct supervision by their respective financial authorities, but do not establish a direct contractual relationship with the User.

All fiat funds associated with e-money accounts, payment instruments, or card balances are held in segregated safeguarding accounts in compliance with applicable regulations, including Directive 2009/110/EC, Directive (EU) 2015/2366 (PSD2), and corresponding national transpositions. Such funds are legally separated from the proprietary assets of the EMI, Nebeus, and any affiliated entity, and, although not covered by deposit guarantee schemes, are protected through regulatory safeguarding mechanisms.

Users will be provided, prior to or at the time of service activation, with all necessary disclosures concerning the regulated institution legally performing the technical and custodial aspects of such services. These disclosures form part of the product-specific terms referred to in Clause 3 of these Terms. Acceptance of such terms shall be collected through electronic means and shall not establish any direct legal relationship between the User and the regulated provider.

You will be shown the name of the issuing provider once your card or IBAN is activated. These regulated partners operate in full compliance with local legislation to ensure the safekeeping of your funds. The name of the institution may vary based on your country of residence and may be updated without prior notice, provided that regulatory coverage remains unchanged.
Eligible Users may access a physical or virtual Nebeus payment card, issued by one of our licensed partners depending on the User’s country of residence. These partners are authorized financial institutions responsible for card issuance and transaction processing.

The card may be linked to balances held in either digital assets or traditional fiat currencies (e.g., EUR, GBP, USD). During purchase operations, the linked balance—whether crypto or fiat—is automatically converted into the currency of the transaction. Conversion rates are determined at the time of transaction using market data and may include a spread or margin. Slippage may occur during high market volatility.

Card issuance and use are subject to the respective terms and conditions of the issuing institution, which are made available to Users at the time of issuance or upon request.

Where applicable, Users will be assigned a personal or corporate IBAN issued by a regulated banking or electronic money partner. The identity of the issuing institution will be visible to the User upon generation of the IBAN.

These accounts may be dedicated or pooled, depending on the service configuration and jurisdiction. All providers operate under relevant EU or equivalent regulatory oversight and apply standard safeguarding protocols to protect User funds.

Your payment card and IBAN services on the Platform are issued and managed by regulated Electronic Money Institutions (EMIs) or licensed banking partners, depending on your jurisdiction. These providers are authorized under Directive (EU) 2015/2366 (“PSD2”) or equivalent regulatory regimes.

While Nebeus facilitates access to these services, they are subject to the terms and conditions of the issuing institution. You will be required to accept those terms before activation. Nebeus is not responsible for the independent contractual obligations of third-party providers but will assist you in addressing relevant service-related matters.

By using IBAN or card services, you agree to comply with any legal or operational conditions required by the issuer, as disclosed during onboarding or within the Platform.

2.5. Subcontracting and Change of Regulated Providers

Nebeus reserves the right to subcontract or delegate the performance of any part of its obligations under these Terms to third-party service providers, including those acting under white-label or delegated service models.
Where such subcontracting involves regulated services, Nebeus ensures that the third party holds the appropriate authorisation and is subject to supervision by a competent authority. Users will be informed of any change in the regulated provider as required under applicable law.
Such subcontracting or delegation shall not relieve Nebeus of its obligations towards the User under these Terms, unless otherwise required by law or explicitly stated in service-specific agreements.

3. Acceptance of the Terms

By clicking “Accept”, registering for a Nebeus account, or otherwise accessing or using the Platform, you expressly:
  1. Acknowledge that you have read and understood these Terms in full;
  2. Agree to be legally bound by these Terms and any additional agreements incorporated by reference;
  3. Confirm that you have the legal capacity to enter into binding agreements under applicable law;
  4. Where acting on behalf of a legal entity, represent and warrant that you are duly authorised to bind that entity to these Terms.
Your use of the Platform constitutes your full and unconditional acceptance of these Terms. If you do not agree with any provision, you must immediately discontinue use of the Platform and any associated services.
These Terms incorporate by reference the following, which shall be considered an integral part of this agreement:

  1. Our Privacy Policy, governing the collection and use of personal data;
  2. Our Cookie Policy, regarding online tracking technologies;
  3. Any service-specific agreements or disclosures applicable to particular features, including those imposed by our regulated third-party service providers.

You may also be required to expressly accept additional product-specific terms and disclosures prior to accessing or activating certain services offered through the Platform. These may include, without limitation, terms relating to digital asset custody, crypto-backed lending, asset renting programs, exchange services, e-money functionalities, or other regulated financial operations.

Such acceptance shall be collected through dedicated electronic confirmation mechanisms, such as mandatory checkboxes, pop-up disclosures, dynamic consent forms, or explicit digital signature interfaces, at the time of service onboarding, activation, or initial use.

By confirming acceptance through these mechanisms, you acknowledge and agree that:
  1. The relevant product-specific terms become an integral and binding part of your contractual relationship with Nebeus and/or the applicable regulated service provider;
  2. Your consent is valid, enforceable, and legally equivalent to a handwritten signature under Regulation (EU) No 910/2014 (eIDAS);
  3. The Platform may log and securely store the timestamp, IP address, device data, and other technical proof of acceptance, in accordance with applicable data protection and record-keeping obligations.

4. Digital Images, e-Signatures, and Facsimile Signatures

You agree that any signature, acknowledgment, consent, or agreement you provide through the Platform—including via digital images, electronic signatures, click-to-accept mechanisms, or scanned/facsimile reproductions—shall have the same legal validity and enforceability as a handwritten signature in accordance with Regulation (EU) No 910/2014 on electronic identification and trust services (eIDAS), and applicable Spanish law.

This includes, but is not limited to: (i) service agreements, disclosures, or consent forms; (ii) terms of product or service subscriptions; (iii) transaction confirmations and communication acknowledgments; (iv) identification and verification records.

You acknowledge and accept that:
  1. Copies or reproductions of signed documents (including PDF scans, screenshots, or certified digital files) may be treated as originals for legal and evidentiary purposes;
  2. Nebeus may rely on such digital instruments for account management, compliance verification, and dispute resolution;
  3. You are responsible for ensuring that your digital signature tools (including email, device, or login access) are securely maintained and not used by unauthorized parties.

Unless otherwise required by law, Nebeus is not obligated to provide physical copies of electronically signed agreements. You may request a PDF or printable copy at any time by contacting our support team.

5. Eligibility and Registration

Access to the Platform and use of Nebeus services is restricted to Users who meet the following eligibility requirements. The Platform is not intended for use by individuals under the legal age of majority, or those classified as vulnerable adults under applicable law. Any unauthorized registration may be void.

5.1. Individual Users

To register as a natural person, you must (i) be at least 18 years old or have reached the legal age of majority in your jurisdiction; (ii) have full legal capacity to enter into binding agreements under the laws of your country of residence; (iii) provide accurate and verifiable personal data during the onboarding process.

5.2. Corporate Users

To register as a legal entity, you must: (i) be duly incorporated and validly existing under the laws of your country of registration; (ii) provide official documentation evidencing your legal existence, tax identification, and ownership structure; (iii) appoint an authorized representative with legal capacity to bind the entity and complete all necessary verifications.

5.3. Verification and Onboarding

All Users must successfully complete our onboarding and identity verification procedures, which include Know Your Customer (KYC) or Know Your Business (KYB) due diligence. These checks are carried out through licensed third-party verification providers, in compliance with Spanish Law 10/2010 on AML/CFT; EU Anti-Money Laundering Directives; MiCA and PSD2, as applicable.

Nebeus reserves the right to:
  1. Refuse any registration request at its sole discretion;
  2. Request additional documentation at any time;
  3. Restrict or suspend access to any service;
  4. Terminate an account if inconsistencies or non-compliance are identified during or after the verification process.

The above controls apply both at onboarding and throughout the duration of your account relationship. Failure to pass ongoing verification checks or refusal to provide updated documentation may result in limited functionality or service suspension.

For transparency and regulatory compliance, Nebeus shall maintain an auditable record of all verifications performed, including timestamps, verification methods, and third-party provider credentials. The outcome of verification may be shared with competent authorities, including SEPBLAC, upon lawful request.

5.4. Use of the Platform by Minors or Unauthorized Representatives

Access to and use of the Platform is strictly limited to individuals and entities that meet the eligibility criteria set out in these Terms. Users are prohibited from allowing third parties—whether family members, minors, or other unauthorized persons—to access or operate their account on their behalf without Nebeus’s prior written consent or legally valid delegation.
You represent and warrant that you are acting solely on your own behalf or, where applicable, with full legal authorization to represent and bind a legal entity. Any unauthorized use may result in immediate account suspension or termination and shall be reported to competent authorities where required.

6. User Responsibilities


By registering on the Platform and accessing Nebeus services, you agree to act with integrity, diligence, and in full compliance with applicable laws and these Terms. You are responsible for ensuring that all information provided during registration and throughout your use of the Platform remains truthful, accurate, and up to date, including personal details, contact information, and—where applicable—corporate documentation.

You must maintain the confidentiality and security of your account credentials, authentication methods, and the devices used to access your account. It is your obligation to prevent unauthorized access to your account and to promptly notify Nebeus at [email protected] if you suspect or become aware of any breach of security, including the loss or theft of login credentials, device compromise, or suspicious activity.
All activity conducted through your account shall be deemed to have been performed by you unless and until you notify us of unauthorized use and we have had sufficient time to act. Nebeus disclaims any liability for losses or damages resulting from your failure to implement adequate security measures, such as the use of strong passwords or secure network environments, or for any misuse of the Platform attributable to your own negligence or omission.

Continued non-compliance with your obligations under this section may result in the restriction, suspension, or termination of your account, and where appropriate, referral to competent authorities.

6.1. Prohibition of Account Sharing

Your Nebeus account is personal (or entity-specific, if corporate) and must not be shared, leased, or transferred to any third party without prior written authorization. You are solely responsible for all activities carried out under your credentials. Unauthorized sharing may result in immediate suspension or termination of your account and referral to relevant authorities in case of suspected fraud or misuse.

7. Export Controls and Sanctions Compliance


You represent and warrant that you are not subject to any sanctions administered by the United Nations, the European Union, the United States (including the OFAC list), or any other relevant sanctions authority.
You further warrant that you are not located in or a resident of any country or territory subject to comprehensive trade embargoes. Nebeus reserves the right to restrict or terminate access to the Platform where such access would violate applicable export control or sanctions laws.

8. Terms Applicable to Embedded Widgets and Third-Party Integrations

Certain services may be accessed via third-party environments using Nebeus-branded widgets or embedded interfaces. These integrations are governed by specific terms applicable to both the User and the integration partner.
By accessing the Platform via a third-party widget, you acknowledge that: (i) your onboarding and KYC verification may be performed by a regulated third-party provider;(ii) Nebeus remains the data controller and processor for the purposes of GDPR; (iii) transactional limitations and service-level availability may differ from those on the main Platform.
Integration partners agree to comply with Nebeus’s technical specifications, branding requirements, and security policies. Nebeus reserves the right to suspend widget access in case of breach or technical non-compliance.

9. Fees and Charges


Your use of the Platform may be subject to fees, commissions, and service charges, depending on the type of service accessed, the transaction method, and the applicable pricing plan. A complete and up-to-date Fee Schedule is published on the Nebeus website and mobile application and is hereby incorporated by reference into these Terms.

Nebeus reserves the right to update or modify its fees at any time to reflect changes in operational costs, regulatory requirements, or market conditions. Any modification will be communicated through the Platform or via email at least 14 calendar days prior to taking effect, unless such changes are required to comply with legal obligations, in which case they may be applied immediately.

You are solely responsible for reviewing the applicable fees before using any service. By initiating a transaction or continuing to use a service after a change has been notified, you agree to the applicable fees in force at the time of execution.

In addition, certain services may be offered as Paid Services, which include subscription-based or usage-dependent pricing. Where applicable, clear and transparent pricing, billing terms, and service conditions will be disclosed prior to activation.

By subscribing to any Paid Service, you agree to the applicable payment terms, including:
  1. Recurring billing cycles (e.g., monthly, annually),
  2. Automatic renewals unless cancelled before the end of the current period,
  3. Accepted payment methods and applicable taxes or third-party charges.

You may cancel a subscription at any time via your account settings. Unless otherwise stated, cancellations take effect at the end of the current billing cycle, with no prorated refunds for unused periods.
Nebeus reserves the right to update or modify its fees, including those associated with Paid Services, to reflect changes in operational costs, regulatory requirements, or market conditions. Changes will be communicated through the Platform or email at least 14 calendar days prior to taking effect, unless legally required sooner.
Failure to pay any applicable fees may result in service suspension or account termination.

10. Refunds 


Due to the operational characteristics of the services provided via the Platform—including the execution of crypto-asset transactions, loan disbursements, and transfers—transactions are considered final once confirmed and are not eligible for refund. This includes payments made via card, bank transfer, or digital assets.
Refunds will not be issued in cases of market volatility, incorrect wallet address input, user error, or delays caused by third-party systems or blockchain congestion. Users are responsible for reviewing all transaction details before confirming operations.

In exceptional circumstances, and solely at Nebeus’s discretion, a refund may be considered if a proven technical error attributable to Nebeus has occurred. In such cases, users must submit a formal written request along with supporting documentation. Refunds, if granted, will be processed using the same payment method used for the original transaction, unless otherwise agreed.

11. Chargebacks

All card transactions initiated on the Platform are subject to our Chargeback Policy and the rules established by card networks (such as Visa or Mastercard) and our acquiring partners. Users are expected to attempt resolution with Nebeus directly before initiating any chargeback via their card issuer.

Chargebacks may be considered valid in the event of unauthorized charges, technical errors, or confirmed fraudulent activity. However, unjustified or abusive chargebacks may result in account suspension, restriction of services, and recovery of costs associated with the dispute.

Each chargeback is reviewed in accordance with Spanish financial legislation, including Law 16/2009 on Payment Services and Royal Decree-Law 19/2018. In the case of cryptocurrency transactions, due to their decentralized and irreversible nature, chargebacks are only considered under exceptional circumstances, and may result in remedies other than monetary reimbursement.

Users who wish to contest a transaction or initiate a chargeback must follow the procedures outlined in the Chargeback Policy, which forms an integral part of these Terms and is available on our website or upon request.

12. Dormant and Inactive Accounts


To ensure compliance with applicable regulations and maintain the operational integrity of the Platform, Nebeus monitors user activity and may classify accounts as inactive or dormant when no login, transaction, or communication has occurred for a continuous period of twelve (12) months.

Once an account is designated as dormant, certain service limitations may apply. These may include the temporary suspension of platform access, restrictions on withdrawals, or the initiation of additional identity verification procedures. Where applicable, a maintenance fee may be deducted from the available balance in accordance with the Fee Schedule published on the Platform.

Before applying dormant status, Nebeus will make reasonable efforts to contact the user via the most recent contact details on file. Users are entitled to reactivate their account at any time by logging in and, where necessary, updating their verification information.

If an account remains dormant for a prolonged period and Nebeus is unable to reach the account holder despite repeated attempts, any remaining balances may be classified as unclaimed funds. In such cases, and in compliance with Spanish anti-money laundering legislation and best practices, the funds may be held in a segregated account and reported to the relevant authorities such as SEPBLAC. Users retain the right to request restitution, subject to adequate verification and the absence of legal or regulatory impediments, and always after received the green light from the relevant authorities.

Nebeus shall retain the right to deduct reasonable costs associated with account maintenance, regulatory compliance, and recovery efforts. Funds will be returned to the rightful owner upon verified request, provided that no legal or regulatory restriction applies.

Prior to any classification as dormant, Nebeus will make reasonable attempts to contact the User through the email address and contact details on file, providing at least 30 days’ notice. This includes: (i)a warning of the impending status change; (ii) instructions on how to reactivate the account; (iii) details of any potential charges or consequences.
To reactivate a dormant account, Users must: (i) successfully log in to the Platform; (ii) complete any KYC/KYB update requests; (iii) confirm continued intent to use the services.
Upon successful reactivation, any accumulated dormant account fees will be disclosed and deducted if applicable. Nebeus reserves the right to waive such fees at its discretion.

13. Unclaimed or Investigated Funds


If an account remains inactive or unverified for an extended period, and Nebeus is unable to establish contact with the User despite reasonable efforts, any funds held in that account may be classified as unclaimed. In cases where:
  1. There are indicators of suspicious activity;
  2. Regulatory obligations require freezing or reporting of assets;
  3. There is a pending investigation with a competent authority (e.g., SEPBLAC);

Nebeus will act in accordance with its internal Unclaimed Funds Policy, and applicable Spanish law (Ley 10/2010). Funds may be: (i) frozen without notice, pending investigation; (ii) reported to SEPBLAC or relevant financial authorities; (iii) held securely in a segregated account until resolution; (iv) subject to seizure or forfeiture, if deemed illicit by legal determination.
Nebeus shall retain full cooperation with law enforcement and financial regulators. A summary of our internal policy on the handling of unclaimed or suspicious funds is available on request or upon regulatory requirement.

In accordance with the obligations under Law 10/2010 and the Royal Decree 304/2014, Nebeus shall retain the authority to report and transfer unclaimed funds to the relevant national authorities in cases where the User’s identity or claims cannot be reasonably verified. Funds classified as “sin titular conocido” shall be managed in accordance with the internal policy approved by the Compliance Officer and consistent with AML/CFT requirements.

14. Intellectual Property


All intellectual property rights in and to the Platform, including but not limited to its content, design, logos, trademarks, text, graphics, icons, images, audio clips, software, and source code (collectively, the “Materials”), are the exclusive property of Rintral Trading, S.L.U., trading as Nebeus, or are duly licensed to it by third-party providers.
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform and its Materials solely for your personal or internal business purposes, subject to the following conditions:
  1. You may not reproduce, distribute, publicly display, translate, reverse engineer, decompile, or otherwise exploit the Platform or any of its Materials, in whole or in part, without the prior written consent of Nebeus.
  2. You may not use the trademarks, service marks, brand identifiers, or any other proprietary elements of Nebeus without express authorization.
  3. ll third-party trademarks appearing on the Platform are the property of their respective owners and are used under license or with permission.
Unauthorized use of any Materials may violate copyright, trademark, and other laws and could result in civil or criminal liability.
You acknowledge and agree that: (i) the Platform and its content are provided “as-is”, without any warranty of fitness for a particular purpose; (ii) Nebeus does not grant you any ownership or proprietary rights over any of the Materials; (iii) any feedback or suggestions you voluntarily provide regarding the Platform may be freely used by Nebeus without compensation or restriction.

15. Confidentiality and Protection of Proprietary Information


You agree not to disclose, reproduce, or use for any purpose other than the intended use of the Platform, any confidential information or proprietary materials to which you gain access during your relationship with Nebeus. Confidential information includes, but is not limited to, business models, source code, APIs, architecture, processes, security systems, non-public financial information, and any technical, commercial, or contractual data provided by Nebeus or accessed through the Platform.

The confidentiality obligation applies indefinitely, including after termination of your account or discontinuation of services, unless disclosure is required by law, regulation, or valid court order, in which case you agree to notify Nebeus prior to such disclosure to the extent legally permissible.

Nebeus reserves all intellectual property rights in any documentation, software, processes, and service structures presented through the Platform. You shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any such information or intellectual property without express prior written consent.
Violation of this confidentiality clause may result in the immediate termination of access to the Platform and may lead to civil or criminal liability, including claims for damages and injunctions.

16. Data Protection and Privacy


Nebeus is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Spanish data protection laws. All personal data collected through our Platform is processed lawfully, fairly, and for explicit and legitimate purposes.

We process your data only to provide our services, fulfill regulatory obligations (including KYC/AML), prevent fraud, and ensure the security of transactions. 

Nebeus applies technical and organizational security measures appropriate to the risk, including data encryption, secure access management, and incident response procedures. All personal data is retained only for as long as necessary, or as required by applicable law, including anti-money laundering regulations, and is disposed of securely thereafter.

Data is retained only as long as necessary for the purposes for which it was collected or as required by law. Requests for deletion or restriction of processing are handled in accordance with our Data Erasure Policy and applicable legal obligations.

Users have the right to request access to their personal data, to rectify or delete inaccurate data, to restrict or object to processing, and to request data portability, subject to applicable legal limitations. Requests may be submitted by contacting our Data Protection Officer at [email protected]. Further details are available in our Privacy Policy and Data Erasure Policy, which form an integral part of these Terms.

17. ICT Resilience and Security

Nebeus maintains an internal framework for digital operational resilience in accordance with Regulation (EU) 2022/2554 on Digital Operational Resilience for the Financial Sector (“DORA”). This framework ensures the continuity, availability, and security of our ICT systems, with particular emphasis on risk prevention, detection, mitigation, and recovery.

The Platform is supported by robust infrastructure and subject to ongoing risk assessments, penetration testing, and system audits. We implement secure coding practices, access controls, data encryption, and backup protocols to mitigate risks associated with data loss, corruption, or unauthorized access.

Nebeus operates a formal incident response plan, which includes real-time monitoring, root cause analysis, and regulatory notification procedures. Any major ICT-related incident will be reported to the relevant competent authority in accordance with legal obligations and timeframes.

We assess and monitor third-party ICT service providers, including cloud infrastructure, custodial systems, and payment processing platforms, to ensure compliance with applicable security, continuity, and subcontracting rules. These vendors are subject to rigorous onboarding and continuous due diligence in line with our Third-Party Risk Management Policy.

By using the Platform, you acknowledge and accept that no system is entirely immune from risk. While Nebeus undertakes reasonable efforts to ensure uninterrupted and secure operations, we do not guarantee that access to the Platform will be free from errors, delays, or service interruptions caused by factors beyond our control.

18. Security and Unauthorized Use


You are solely responsible for safeguarding the confidentiality, integrity, and security of your login credentials, authentication methods (including two-factor authentication), and any devices or software used to access the Nebeus Platform. You must take all reasonable precautions to prevent unauthorized access, including: (i) creating and maintaining strong, unique passwords; (ii) keeping your software, browser, and mobile applications up to date; (iii) avoiding the use of public or unsecured networks; (iv) ensuring that devices used to access the Platform are not jailbroken, rooted, or otherwise compromised; (v) enabling biometric security where available.

Nebeus strongly recommends—and may require in some cases—the use of Two-Factor Authentication (2FA) to access certain features or perform sensitive operations such as withdrawals or changes to account credentials.

18.1. Compromise and Incident Reporting

If you suspect that your account has been accessed without authorization, your credentials have been compromised, or your device has been lost or breached, you must immediately:

  1. Notify us at [email protected];
  2. Change your login credentials;
  3. Cooperate fully with any investigation or forensic analysis we may initiate.

Nebeus may, at its sole discretion, suspend or restrict access to your account until the issue has been resolved. This includes, but is not limited to, freezing funds, blocking transactions, or requiring re-verification of your identity.

18.2. Security Incidents and Liability

Nebeus shall not be held liable for any direct or indirect losses, damages, or unauthorized transactions resulting from your failure to adhere to basic cybersecurity practices, including:
  1. Use of weak or compromised passwords;
  2. Negligent sharing of login credentials;
  3. Downloading malicious software or phishing activity;
  4. Inadequate security measures on personal devices.
This exclusion of liability also applies to damages arising from the use of unofficial versions of the Nebeus application or third-party software that interacts with your account without Nebeus’s express approval.

18.3. Platform Resilience and Security Monitoring

Nebeus implements a comprehensive Information and Communication Technology (ICT) Resilience Framework in line with Regulation (EU) 2022/2554 (DORA). This includes:

  1. End-to-end data encryption and secure communication protocols;
  2. Real-time monitoring of transactions and session activity for anomalies;
  3. Periodic penetration tests and system audits;
  4. A formal incident response plan, which includes immediate containment, root cause analysis, user notification (where required), and regulatory reporting.

Nebeus also evaluates the cybersecurity posture of all third-party service providers with access to critical systems or data, as part of its Third-Party Risk Management Program.

18.4. No Guarantee of Absolute Security

While Nebeus employs industry-leading security measures, you acknowledge and accept that no system is entirely immune to risk. By using the Platform, you agree that:

  1. Security breaches, service disruptions, or data leaks may occur despite reasonable precautions;
  2. Nebeus will act promptly and transparently in responding to any such event;
  3. Your sole remedy in such cases will be limited to those expressly provided for in Section 15 (Disclaimer and Limitation of Liability).

19. Third-Party Services and Liability Disclaimer


The Platform may include integrations with third-party service providers for functionalities such as identity verification, payment processing, custody, or communications. Nebeus does not guarantee and shall not be held liable for the continuous availability, security, or performance of such third-party services.
To the extent permitted by law, you agree that Nebeus is not responsible for any direct or indirect damages arising from the use, unavailability, or malfunction of services provided by such third-party entities, unless otherwise required by mandatory consumer protection law.

Nebeus does not assume liability for the acts or omissions of third-party custodians or EMI partners beyond the scope of applicable regulatory obligations

19.1. Third-Party Service Disruption and Continuity Measures

In the event that one of Nebeus’s regulated third-party providers—such as those issuing IBANs, payment cards, or offering liquidity services—ceases operations or is unable to fulfil its obligations, Nebeus shall, where reasonably possible: (i) initiate a partner migration plan to ensure continuity of service; (ii) notify affected Users of the situation and any changes to their access or account functionalities; (iii) facilitate the transfer or return of affected funds or digital assets in compliance with applicable laws.
While Nebeus endeavors to maintain continuous access through alternative partners, certain services may be suspended, altered, or permanently discontinued without liability, subject to legal and operational feasibility.

20. Scheduled Maintenance and Platform Downtime


Nebeus may perform periodic maintenance or emergency updates on the Platform to ensure service integrity and security. During such periods, access to the Platform or specific functionalities may be temporarily suspended.
Scheduled maintenance will be communicated in advance where practicable. Unscheduled downtime caused by technical failures, security incidents, or force majeure events shall not be considered a breach of these Terms, and Nebeus shall not be held liable for resulting disruptions or losses.

21. Forks, Airdrops, and Unsupported Digital Assets

Nebeus does not guarantee support for digital asset forks, airdrops, or protocol changes initiated by third parties. Where such events occur, Nebeus shall assess on a case-by-case basis whether support is technically feasible and compliant with applicable regulations.

You acknowledge that assets resulting from forks or airdrops may not be credited to your account unless explicitly supported and communicated by Nebeus. Unsupported assets may not be recoverable and shall not create any liability for Nebeus.

22. User Representations and Source of Funds

You represent and warrant that all funds, digital assets, and transactions conducted through the Platform originate from legitimate sources and are not derived from criminal or illicit activities. You further declare that you are not acting on behalf of or under the direction of any third party subject to financial sanctions, investigations, or enforcement actions.
You agree to promptly provide documentary evidence of the lawful origin of funds upon request and to cooperate fully with any compliance reviews or investigations undertaken by Nebeus or competent authorities.

23. Platform Availability and Service Continuity


While Nebeus aims to ensure continuous availability of the Platform, you acknowledge and accept that full functionality depends on a range of external systems, including blockchain networks, payment processors, and telecommunication infrastructure.
Transactions may be delayed due to blockchain congestion or third-party network issues, for which Nebeus assumes no liability.
Nebeus does not warrant uninterrupted access and shall not be liable for service disruptions caused by failures or delays in such systems, provided reasonable mitigation efforts are applied.

24. Account Closure, Suspension, and Termination


24.1. Voluntary Closure by the User

You may request the closure of your Nebeus account at any time, provided the account is in good standing and the following conditions are met: (i) all transactions have been completed and settled; (ii) no fees, debts, or outstanding charges remain; (iii) the account is not subject to any legal hold, compliance review, or regulatory investigation; and (iv) the account balance is zero.
Closure requests may be initiated either through the “Account Settings” section of the Platform or by contacting Nebeus Customer Support via email. In both cases, your identity will be verified through appropriate security protocols, including two-factor authentication and, if required, submission of supporting documentation.

If you do not use the mobile application, you must submit a valid identification document and a recent utility bill or financial correspondence (issued within the last three months) that confirms your full name and current residential address.

Upon successful verification, you will receive written confirmation of the closure. Any remaining funds must be withdrawn within 48 hours of initiation. If the balance remains unclaimed, the funds will be transferred to Nebeus’s unclaimed funds account and managed in accordance with Section 9 of these Terms.

Once the closure is finalized, your access to the Platform and all associated services will be terminated. This includes deactivation of recurring features and linked services. You are solely responsible for informing any third-party service providers or beneficiaries of the account closure.

Nebeus will retain account-related data for a period of ten (10) years following closure, as required by applicable Spanish legislation, including the GDPR and anti-money laundering frameworks. Such data will be stored securely and used exclusively for legal, regulatory, and audit-related purposes.

24.2. Suspension or Termination by Nebeus
​
Nebeus reserves the right to suspend, restrict, or terminate your access to the Platform and associated services without prior notice under the following conditions: (i) breach of these Terms or any applicable laws or regulations; (ii) non-compliance with ongoing verification procedures or documentation requests; (iii) reasonable suspicion of fraudulent, illicit, or unauthorized activities; or (iv) legal, regulatory, or judicial obligation to act.

In the event your account contains a balance upon termination, the funds or digital assets will be returned in accordance with applicable laws, minus any fees, penalties, or costs due.
Where permitted by law, Nebeus will inform you of the reason for the action and may, at its sole discretion, offer you the opportunity to rectify the issue. However, in cases involving legal restrictions or instructions from competent authorities, disclosure may be withheld.

Termination for cause may result in forfeiture of rewards, benefits, or promotional entitlements. Nebeus reserves the right to freeze or restrict access to any remaining assets in compliance with AML/CFT regulations, pending investigations, or other legal processes.

We may freeze or restrict access to your account in response to court orders, tax enforcement, or lawful government requests.

This clause is governed by the laws of Spain. Any dispute arising from suspension, restriction, or termination shall fall under the exclusive jurisdiction of the courts of Barcelona, unless otherwise provided by mandatory consumer protection law.

25. Notices, Language and Interpretation


Unless otherwise specified, all communications, notices, or disclosures under these Terms shall be made in English or Spanish, and may be delivered via email, through the Platform interface, or by any other means deemed appropriate by Nebeus. It is your responsibility to maintain accurate contact information in your account profile and to review all communications provided.
These Terms may be made available in multiple languages for convenience; however, in the event of any inconsistency or conflict between the English version and a translated version, the Spanish version shall prevail where required by law or regulation, particularly in matters under the jurisdiction of Spanish authorities.

The headings in these Terms are for reference only and do not affect their interpretation. The singular shall include the plural and vice versa, and references to persons shall include legal entities, as applicable.

25.1. Use of SMS and Text Communications

By registering an account on the Platform, you consent to receive SMS or text messages from Nebeus for purposes directly related to the provision of services. This may include, but is not limited to:
  1. Two-Factor Authentication (2FA) codes for login and transaction approval;
  2. Identity verification steps;
  3. Security alerts and account-related notifications;
  4. Service updates, policy changes, or emergency communications.

You acknowledge that SMS/text messaging is an essential component of our user authentication and communication framework. You must ensure that the mobile number associated with your account is accurate and up to date at all times. Nebeus disclaims any responsibility for delayed or undelivered messages due to incorrect user information, telecom issues, or device settings.
Message and data rates may apply depending on your mobile service provider. You are solely responsible for these charges.

You may opt out of non-essential messages (such as promotional content, if applicable) through your account settings. However, you cannot opt out of essential service-related texts unless you deactivate your account or switch to alternative authentication methods, where available.

25.2. Communication Monitoring and Consent

For quality assurance, security, and compliance purposes, Nebeus may record and store all communications conducted via telephone, live chat, email, or the Platform’s internal messaging tools.
By using these communication channels, you expressly consent to such monitoring and storage, which shall be carried out in accordance with applicable data protection regulations and retained for the legally required period.

26. Security Interest and Right of Set-Off


To the extent permitted by law, Nebeus retains a security interest over any digital or fiat funds held on the Platform for the purposes of satisfying any amounts owed by the User, including unpaid fees, penalties, or liabilities.

Nebeus may, without prior notice, exercise its right to offset any such amounts against the User’s available balance, including through liquidation of digital assets or withholding of disbursements, unless prohibited by applicable law. Such actions shall be recorded and disclosed to the User upon execution.

27. No Fiduciary or Advisory Relationship

You acknowledge and agree that your use of the Platform and the services provided does not create any fiduciary, advisory, or agency relationship between you and Nebeus. Nebeus does not act as your agent, trustee, or financial advisor, and owes you no fiduciary duty.

All services are provided on a non-advisory and execution-only basis unless expressly stated otherwise in product-specific documentation. You are solely responsible for evaluating the suitability and legal implications of any transaction conducted via the Platform.

28. Disclaimer and Limitation of Liability
​
To the maximum extent permitted by applicable law, Nebeus disclaims all liability for any direct, indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, revenue, data, business opportunity, goodwill, or anticipated savings, arising out of or in connection with:

  1. The use or inability to use the Platform;
  2. Delays or failures in performance not directly attributable to Nebeus;
  3. Errors, omissions, or misrepresentations made by Users or third parties;
  4. Unforeseen technical failures, software malfunctions, or service interruptions beyond Nebeus’s reasonable control;
  5. Transactions conducted using incorrect information provided by the User, including but not limited to wallet addresses or beneficiary data.

Nebeus provides the Platform and its services on an “as is” and “as available” basis, without any warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Except in cases of gross negligence or intentional misconduct, Nebeus’s total aggregate liability for claims arising under or in connection with these Terms shall not exceed the lesser of:

  1. The amount of fees paid by the User to Nebeus in the twelve (12) months preceding the event giving rise to the claim;
  2. Or one thousand euros (€1,000).
No provision of these Terms shall operate to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

29. Crypto Volatility and Market Risk


By using the Platform and engaging in transactions involving digital assets, you acknowledge and accept the inherent risks associated with the crypto-asset markets, including but not limited to:
  1. High volatility and price fluctuations;
  2. Rapid changes in liquidity and market depth;
  3. Exposure to loss of principal or total asset value;
  4. Regulatory uncertainty and potential changes in applicable laws.

Crypto-assets are not backed by any central authority and may not be subject to the same consumer protections as traditional financial instruments. Their value may be impacted by market speculation, technological changes, hard forks, or decisions by third-party networks beyond the control of Nebeus.

Nebeus does not provide investment advice, portfolio management, or financial recommendations. You are solely responsible for evaluating whether any crypto transaction is appropriate for your financial situation and risk tolerance.

Use of the Platform does not guarantee profits or prevent losses. Past performance is not indicative of future results. You should never invest or transact more than you can afford to lose.

30. Prohibited Uses and Activities


You agree not to use the Platform or any of its services in a manner that violates these Terms, applicable laws, or the rights of others. Prohibited activities include, but are not limited to:
  1. Engaging in or facilitating money laundering, terrorist financing, fraud, or other illicit financial activities;
  2. Attempting to gain unauthorized access to other user accounts or Nebeus systems;
  3. Distributing malware, ransomware, or engaging in phishing or other cyberattacks;
  4. Manipulating the market or engaging in activities designed to defraud, mislead, or deceive;
  5. Using the Platform for any purpose that is unlawful, abusive, defamatory, obscene, or otherwise objectionable;
  6. Circumventing or attempting to circumvent security or authentication measures.

Violation of this section may result in the immediate suspension or termination of your account, and where necessary, reporting to law enforcement or regulatory authorities.

31. Indemnification

You agree to defend, indemnify, and hold harmless Nebeus, its affiliates, directors, officers, employees, agents, and service providers from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of or relating to:

  1. Your breach of these Terms or any applicable law;
  2. Your use or misuse of the Platform;
  3. Your violation of any third-party rights, including intellectual property or privacy rights;
  4. Any activity carried out through your account, whether by you or by a third party acting on your behalf or without your permission.

This indemnity obligation survives the termination of your account or your relationship with Nebeus.

32. Large Withdrawal Processing Times

For security, compliance, and liquidity management purposes, Nebeus reserves the right to apply extended processing times to withdrawal requests exceeding certain thresholds, whether in fiat or crypto-assets. These thresholds may vary based on risk factors, transaction type, jurisdiction, or account history. By submitting a large withdrawal request, you acknowledge and agree that:

  1. Additional identity or security verifications may be required before approval;
  2. Processing may take longer than standard transactions, potentially up to five (5) business days or more, depending on operational and regulatory circumstances;
  3. We may request supporting documentation to verify the origin of funds or the intended recipient;
  4. Delays may occur due to third-party service providers, blockchain network congestion, or compliance review.

You will be notified via email or Platform messaging if your request requires further verification or falls within the scope of extended processing protocols. Nebeus shall not be liable for any losses, penalties, or third-party fees incurred due to such processing times.

32.1. Blockchain Disruptions and Asset Recovery Limitations

By using Nebeus services, you acknowledge that digital assets are subject to risks related to blockchain protocols, including but not limited to: (i) hard or soft forks; (ii) smart contract vulnerabilities; (iii) network congestion, delays, or failures.

In such cases, Nebeus will determine, at its sole discretion, whether and how to support a forked chain or asset recovery. Not all events are technically or legally recoverable. Nebeus is not obligated to provide support or compensation for tokens, forks, or features that emerge without prior notice or market consensus.

33. Tax Obligations and Withholding


33.1. General Tax Obligations

You are solely responsible for determining, declaring, and fulfilling any tax obligations that may arise in connection with your use of the Platform, including but not limited to income tax, capital gains tax, value-added tax (VAT), or any other applicable taxes imposed by your country of residence or other relevant jurisdictions.

Nebeus does not provide tax advice and assumes no responsibility for your individual tax liabilities. We recommend consulting with a qualified tax advisor to assess your obligations related to digital asset transactions, interest from lending or renting programs, staking rewards, or other financial activities carried out via the Platform.

In cases where Nebeus is legally required to withhold or report tax-related information (e.g., under Spanish, European, or international tax frameworks such as the Common Reporting Standard – CRS or DAC7), you agree to provide all necessary information and documentation for compliance purposes. This includes, but is not limited to, tax identification numbers (TIN), residency certificates, or declarations of beneficial ownership.

Where required by applicable law, Nebeus may: (i) withhold taxes on payments or interest accrued through specific programs (such as renting or lending); (ii) report your activity to competent tax authorities; (iii) provide annual tax statements or withholding certificates.

Failure to comply with tax obligations or to cooperate with requests for tax documentation may result in service restrictions, account suspension, or reporting to authorities.

33.2. Withholding on Specific Programs (FTM Renting Program)

Certain earnings derived through the Platform—specifically from participation in the FTM Renting Program—are subject to Spanish withholding tax under Law 26/2014 (amending Law 35/2006 on Personal Income Tax). A withholding rate of 19% may be applied to the gross income generated via such programs. Nebeus will deduct and remit this tax to the competent Spanish tax authority in accordance with legal requirements.
A Tax Withholding Certificate will be issued upon request. Users should contact [email protected], providing account details and relevant information. Processing time may vary but is typically 5–7 business days.
This withholding does not relieve Users of their broader tax obligations, and they must comply with any additional reporting or filing requirements in their jurisdiction.

34. Assignment and Entire Agreement

These Terms, including all policies, service-specific terms, notices, and disclosures expressly incorporated herein by reference, constitute the entire agreement between you and Rintral Trading, S.L.U., trading as Nebeus, in connection with your access to and use of the Platform. They supersede and replace any prior or contemporaneous agreements, representations, or understandings—whether oral, written, or implied—relating to the same subject matter.

You acknowledge that no information or advice, whether oral or written, obtained from Nebeus or through the Platform shall create any warranty or representation not expressly stated in these Terms. No party shall be bound by any statement or representation not formally incorporated herein.

Nebeus may assign or transfer its rights and obligations under these Terms to any affiliate, legal successor, or third-party partner involved in the provision of regulated services, including under white-label distribution agreements. Such assignments may be made without prior notice or consent, provided they do not materially impair your legal rights under applicable law.

You may not assign or otherwise transfer your rights or obligations under these Terms without the prior written approval of Nebeus. Any purported transfer in violation of this clause shall be null and void.
The version of these Terms currently published on the Platform shall be deemed the most current and legally binding. In the event of a conflict between translated versions, the English version shall prevail unless otherwise required by applicable law.

Electronic communications, records, and consents associated with your use of the Platform shall have the same legal force and effect as written documents signed by hand, in accordance with Regulation (EU) No 910/2014 (eIDAS).

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent court, the remaining provisions shall remain in full force and effect.
Nothing in these Terms limits Nebeus’s right to comply with legal and regulatory obligations or alters the applicability of statutory provisions under Spanish law, MiCA, or any other binding legal framework.

35. Force Majeure


Nebeus shall not be held liable for any failure or delay in the performance of its obligations under these Terms resulting from causes beyond its reasonable control, including but not limited to:
  1. Natural disasters, pandemics, or public health emergencies;
  2. Wars, military actions, terrorism, civil unrest, or political instability;
  3. Actions or inactions of government authorities or regulatory bodies;
  4. Disruptions or failures in telecommunication networks, blockchain systems, banking infrastructure, or utility services;
  5. Labor disputes, strikes, or shortages of qualified personnel or materials;
  6. Cyberattacks, system failures, or force majeure events affecting third-party service providers.

Where a force majeure event occurs, Nebeus shall use reasonable efforts to mitigate its impact and resume the performance of affected services as soon as practicable. If the event continues for a period exceeding thirty (30) consecutive days, Nebeus reserves the right to suspend or terminate the affected service without incurring any liability.

The occurrence of a force majeure event shall not relieve the User of any outstanding obligations, including payment of fees or compliance with verification requirements.

36. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or, if not possible, deemed severed without affecting the validity and enforceability of the remaining provisions.

37. Waiver
​
No failure or delay by Nebeus in exercising any right, remedy, or privilege under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise preclude any further exercise of the same or any other right. Any waiver must be made expressly and in writing to be effective.

38. Survival
​
Any provisions of these Terms which by their nature should survive termination shall remain in full force and effect after your account is closed or these Terms are otherwise terminated. This includes, without limitation, provisions related to data retention, confidentiality, intellectual property, limitation of liability, and dispute resolution.

39. Register of Terms and Contractual Versions
​
These Terms of Use, along with any product-specific terms or service agreements, are version-controlled and archived for audit and compliance purposes. Nebeus may, at its discretion, register these Terms with the Spanish Registro de Condiciones Generales de la Contratación, in accordance with Law 7/1998.
Users may request access to prior versions or obtain certified copies of accepted terms for evidentiary purposes in the event of legal disputes or contractual clarifications.

40. Modifications to Terms

Nebeus reserves the right to amend, update, or replace these Terms of Use at any time to reflect changes in applicable legislation, regulatory guidance, technological developments, service offerings, risk policies, or operational requirements.

Any material modifications will be communicated in advance through a prominent notice on the Platform, by email, or via any other appropriate communication channel. Unless otherwise required by law or regulation, such changes shall take effect no earlier than 14 calendar days after publication.

In cases where regulatory updates or legal obligations require immediate implementation, Nebeus may adopt changes without prior notice. In such instances, we will inform you as soon as reasonably possible after the changes take effect.

Nebeus reserves the right to modify, suspend, or permanently discontinue any specific service, feature, or product at any time due to regulatory changes, market conditions, or strategic business considerations. Where feasible, affected Users will receive reasonable prior notice. Nebeus is not liable for any inconvenience, loss of opportunity, or claims arising from the discontinuation of a service, provided such decision is made in good faith and in accordance with applicable law.

41. Complaints and Dispute Resolution


Nebeus is committed to delivering high standards of customer care. If you are dissatisfied with any aspect of the services provided, you may submit a formal complaint by contacting us at [email protected] or by creating a support ticket via the Platform, selecting “Product: Nebeus account” and “Type of Request: Complaint.”

To facilitate a swift resolution, please ensure that your complaint includes: (i) your full legal name and valid contact details; (ii) the associated Nebeus account identifier; (iii) a clear description of the issue and relevant dates; (iv) any supporting evidence (e.g., receipts, screenshots); and (v) your desired resolution.

Upon receipt, we will promptly acknowledge your complaint and initiate an internal investigation. Nebeus aims to resolve all complaints within 30 business days, extendable to 60 business days in complex cases or where additional information is required. The resolution period starts upon full receipt of all necessary documentation.

Complaints are handled by our Customer Support and Compliance teams in accordance with our internal Complaint Resolution Policy and applicable laws. In escalated matters, the Chief Legal Officer (CLO) may intervene directly.

All complaint-related data is retained securely for three (3) years, or longer where required by law or regulatory investigations. Upon expiry of the retention period, data is securely deleted or anonymized.
If a resolution cannot be reached, and unless otherwise required by consumer protection laws, disputes may be submitted to the exclusive jurisdiction of the Courts of Barcelona, Spain.

42. Governing Law and Jurisdiction


These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Spain, without regard to its conflict of laws principles. Unless otherwise provided by mandatory consumer protection law, any dispute, claim, or controversy arising out of or in connection with these Terms, the Platform, or the services provided, shall be submitted to the exclusive jurisdiction of the Courts of Barcelona, Spain.
By accepting these Terms, you expressly agree to this jurisdiction clause and waive any objection based on lack of personal jurisdiction, forum non conveniens, or similar grounds, to the extent permitted by applicable law.

Nothing in this clause shall prevent Nebeus from seeking interim or injunctive relief in any jurisdiction if necessary to protect its rights or prevent irreparable harm.

Your continued access to or use of the Platform after the effective date of any amendments constitutes your full and irrevocable acceptance of the revised Terms. If you do not agree with any changes, you must notify us in writing and discontinue use of the services before the changes come into force. You may request the closure of your account under the provisions applicable to account termination.
These Terms are version-controlled and archived, and the most recent version is always available on our website. Users are encouraged to review them regularly.

43. External Providers of Regulated Financial Services

Please find more information in here . 

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