Security and Privacy
Complaint Procedure
At Nebeus, we prioritize customer satisfaction and are committed to delivering top-notch services. Nevertheless, we recognize that issues can occasionally arise, leading to concerns or complaints. This comprehensive guide and FAQs are designed to ...
Phishing and Scam Awareness
At Nebeus, your security is a priority. Scammers may try to trick you into sharing personal or account information — stay alert. How to stay safe: Don’t share codes or personal information Nebeus will never ask for your OTP or sensitive data via ...
Reporting Suspicious Activity
Report Suspicious Activity At Nebeus, your security is very important to us. If you notice anything unusual, please act quickly. What to do: Contact support immediately If you see unknown activity or transactions, reach out to our support team as ...
Securing Personal Information
At Nebeus, your privacy and security are very important to us. We use a range of measures to keep your personal data safe. How we protect your data: Encryption Your data is encrypted during transmission to keep it secure. Secure storage Personal ...
Account Security Measures
At Nebeus, protecting your account is a top priority. We use a combination of security measures to help keep your funds and personal information safe. How we protect your account: Two-Factor Authentication (2FA) Add an extra layer of protection by ...
Two-Factor Authentication (2FA)
You can add an extra layer of security to your Nebeus account by enabling Two-Factor Authentication (2FA) with Google Authenticator. How to enable 2FA: Go to Settings → Security in your account Click Enable 2FA Scan the QR code using Google ...
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Terms of Use
1. Introduction and Scope In compliance with Article 10 of Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI), the following information is provided: The Platform is operated by Rintral Trading, S.L.U., ...
Free Insured Vault / Cold Storage
Nebeus offers Free Insured Vault/Cold Storage for secure storage of Bitcoin and Ethereum. Here's how our insured vaults work: Deposit: When you deposit funds into the Nebeus vault, they are automatically sent to BitGo, one of the leading crypto ...
Identity Verification Process
To complete the identity verification process on Nebeus, please follow the steps outlined below: Click on the avatar located in the top right corner of the screen. This will open a drop-down menu with various options. Select "Verification" from the ...
IBAN Account Fees and Transaction Limits
Below, you’ll find a detailed look at the costs and transfer limits associated with each type, helping you select the best account option for your financial needs. Limits for virtual IBANS Monthly Fee: €0 SEPA Transfers: Per Transaction: € 100,000.00 ...
How to Deposit FIAT EUR via SEPA Without a Personal IBAN?
This deposit method is available only for personal (individual) accounts, not for business accounts. If you’re not eligible for a personal IBAN, prefer to wait before creating one, or would rather deposit fiat EUR, you can still fund your Euro Wallet ...