Security and Privacy
Complaint Procedure
At Nebeus, we prioritize customer satisfaction and are committed to delivering top-notch services. Nevertheless, we recognize that issues can occasionally arise, leading to concerns or complaints. This comprehensive guide and FAQs are designed to ...
Rules for Fiat or Crypto transactions
At Nebeus, we are committed to complying with European Anti-Money Laundering (AML) regulations and the AMD 5 Directive. To ensure the security and integrity of transactions made between Money Accounts and Crypto Accounts, we have introduced new rules ...
Phishing and Scam Awareness
At Nebeus, we are dedicated to protecting our users from phishing attempts and scams. Phishing is a fraudulent practice where individuals or entities try to deceive you into revealing sensitive information, such as login credentials, personal ...
Reporting Suspicious Activity
At Nebeus, we prioritize the safety and security of our platform and users. We have implemented various measures to detect and prevent suspicious activity, but we also rely on the vigilance of our users to help maintain a secure environment. If you ...
Privacy Policy
Last updated: 30.06.2023 This Privacy Policy governs the manner in which Rintral Trading SL, operating under the trading mark Nebeus ("Nebeus," "we," "us," or "our"), collects, uses, maintains, and discloses information collected from users ("you" or ...
Securing Personal Information
At Nebeus, we take the security and privacy of your personal information seriously. We have implemented robust measures to protect your data from unauthorized access and ensure its confidentiality. Here's how we secure your personal information: ...
Account Security Measures
At Nebeus, we prioritize the security of your account and personal information. We have implemented various measures to ensure that your data remains safe and protected. Here are some of the account security practices we employ: Secure Password ...
Account Security Best Practices
At Nebeus, we prioritize the security of our users' accounts and aim to provide a safe and trusted platform for financial services. To ensure the protection of your Nebeus account, we recommend following these account security best practices: Strong ...
Popular Articles
Free Insured Vault / Cold Storage
Nebeus offers Free Insured Vault/Cold Storage for secure storage of Bitcoin and Ethereum. Here's how our insured vaults work: Deposit: When you deposit funds into the Nebeus vault, they are automatically sent to BitGo, one of the leading crypto ...
What can you do with a Money Account?
Welcome to the Nebeus Help Center! In this article, we will provide you with a comprehensive overview of the functionalities and limitations of a Nebeus Money Account. Let's dive in: What can you do with a Money Account? Personal EU IBAN: With a ...
Terms of Use
PLEASE READ THESE TERMS OF USE CAREFULLY. BY CLICKING TO ACCEPT, OR BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE. You consent to accept these terms of use should you accept ...
Identity Verification Process
To complete the identity verification process on Nebeus, please follow the steps outlined below: Click on the avatar located in the top right corner of the screen. This will open a drop-down menu with various options. Select "Verification" from the ...
Account Activation
To ensure a seamless onboarding process and access to the full range of Nebeus services, it is important to activate your Nebeus account. Here's a step-by-step explanation of the account activation process: Signup Process: Begin by signing up for a ...