Security and Privacy
Complaint Procedure
At Nebeus, we prioritize customer satisfaction and are committed to delivering top-notch services. Nevertheless, we recognize that issues can occasionally arise, leading to concerns or complaints. This comprehensive guide and FAQs are designed to ...
Phishing and Scam Awareness
At Nebeus, we are dedicated to protecting our users from phishing attempts and scams. Phishing is a fraudulent practice where individuals or entities try to deceive you into revealing sensitive information, such as login credentials, personal ...
Reporting Suspicious Activity
At Nebeus, we prioritize the safety and security of our platform and users. We have implemented various measures to detect and prevent suspicious activity, but we also rely on the vigilance of our users to help maintain a secure environment. If you ...
Securing Personal Information
At Nebeus, we take the security and privacy of your personal information seriously. We have implemented robust measures to protect your data from unauthorized access and ensure its confidentiality. Here's how we secure your personal information: ...
Account Security Measures
At Nebeus, we prioritize the security of your account and personal information. We have implemented various measures to ensure that your data remains safe and protected. Here are some of the account security practices we employ: Two-Factor ...
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Terms of Use
1. Introduction and Scope In compliance with Article 10 of Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI), the following information is provided: The Platform is operated by Rintral Trading, S.L.U., ...
Free Insured Vault / Cold Storage
Nebeus offers Free Insured Vault/Cold Storage for secure storage of Bitcoin and Ethereum. Here's how our insured vaults work: Deposit: When you deposit funds into the Nebeus vault, they are automatically sent to BitGo, one of the leading crypto ...
Account Activation
To ensure a seamless onboarding process and access to the full range of Nebeus services, it is important to activate your Nebeus account. Here's a step-by-step explanation of the account activation process: Signup Process: Begin by signing up for a ...
Identity Verification Process
To complete the identity verification process on Nebeus, please follow the steps outlined below: Click on the avatar located in the top right corner of the screen. This will open a drop-down menu with various options. Select "Verification" from the ...
Fiat Deposits, Non-Money Account
EUR, SEPA Transfer: Deposit Fee: 0% Minimum Deposit Amount: €1 Processing Time: 0-3 days GBP, Bank Wire Transfer: Deposit Fee: 0% Minimum Deposit Amount: £1 Processing Time: 0-3 days Visa/Mastercard: Deposit Fee: 4.2% Minimum Deposit Amount: €10 ...