How to Complete an Online Purchase with Your Card?

How to Complete an Online Purchase with Your Card?

When making an online purchase with your card, you’ll go through a 3D Secure (3DS) verification process to ensure the security of your transaction. This process requires you to enter two codes:

1. Static Code (Passcode)

  • This is a permanent code linked to your account.
  • You can request your static code through the app. For guidance, please refer to this article.

2. OTP Code (One-Time Password)

  • This is a unique code sent to your registered mobile number via SMS.
  • The OTP code is valid for a single transaction and expires shortly after being issued.

Steps to Complete Your Purchase:

  1. Proceed with your online purchase and select your card as the payment method.
  2. During the 3DS verification step, enter:
    • Static Code: Obtain this from the app.
    • OTP Code: Enter the code received via SMS.
Here’s an example of how a 3D Secure (3DS) authentication process typically appears:


3. Double-check both codes to ensure they are correct.
4. Once the codes are verified, your purchase will be successfully completed.

Tips for a Smooth Process:

  • Ensure your phone number is up-to-date in our system to receive the OTP code.
  • Enter the codes in their respective fields—mixing them up is a common error.
  • If you encounter any issues, please contact our support team for assistance.

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