Troubleshooting and FAQs
Why Does My Account Have a Limit and How to Increase It?
Why is there a limit on my account? If you see a message about a limit on your account, it means that your account is active and approved, but currently has a limit of €500. This is because additional information may be required to increase your ...
I’m Trying to Register and Can’t Verify My Phone Number. What Can I Do?
If you’re having trouble verifying your phone number, this could be due to limitations set by SMS carriers. In some cases, certain country codes might have restrictions that prevent receiving messages from international numbers. To resolve this ...
My Crypto Deposit Has Been Rejected—What Can I Do?
If your crypto deposit has been rejected, don’t worry. This typically happens when the transaction doesn’t meet our policy and compliance requirements. We follow strict regulations to ensure all transactions are secure and compliant. We’ll guide you ...
Can I Top Up My Account Using a Card?
Yes, you can easily top up your Nebeus account using a credit or debit card. It’s a quick and convenient way to add funds to your account. Transaction Limits for Card Deposits: Minimum deposit amount: 10 EUR Maximum deposit amount: 3,500 EUR Simply ...
My Transaction Says "Processing"—What Should I Do?
If you see that your transaction status is "Processing," there's no need to worry. This status simply means that your payment is currently being reviewed and confirmed. Below are some common reasons why this might happen and what you can expect. Why ...
Understanding Source of Funds (SOF) and Source of Wealth (SOW)
What is Source of Funds (SOF)? Is the origin of a person’s money or financial assets, so we need to understand not only where funds came from but the activity that was involved in generating those funds- Examples of SOF: Personal savings Pension ...
Changing your email address
We understand that circumstances may arise where you need to update the email associated with your account. However, for security reasons, we do not offer the option to change email addresses through the user interface. Why We Don't Change Email ...
My account is closed - what can I do?
Q: Why was my Nebeus account closed? A: As a regulated entity, Nebeus monitors accounts continuously. If we detect any activity that raises alerts or violates our policies, we may close the account for security and compliance reasons. Q: What happens ...
How to Update OTP (One-Time Password) Settings
One-Time Passwords (OTP) provide an extra layer of security to your Nebeus account. By enabling OTP, you can receive confirmation codes via SMS or email. This guide will walk you through the process of updating your OTP settings. Step 1: Log In to ...
Can I close my account?
At Nebeus, we understand that circumstances may change, and you may decide to close your account. This article outlines the process of closing your Nebeus account, including information about any associated fees. Closing Your Account: Yes, you have ...
Glossary of Terms for Nebeus
Crypto Account: A digital wallet within your Nebeus account that allows you to securely store and manage your cryptocurrencies. Fiat Account: A traditional currency account within your Nebeus account where you can hold and transact with fiat ...
Common Technical Issues
Login Problems: Ensure that you are using the correct login credentials and OTP code. We utilize passwordless technology, so there is no need to remember a constant password. If the issue persists, reach out to our customer support team for further ...
Two-Factor Authentication (2FA)
To enhance the security of your Nebeus account, you can enable Two-Factor Authentication (2FA) using Google Authenticator. Follow the steps below to add 2FA to your Nebeus account via the web version: Open Settings: Log in to your Nebeus account and ...
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Terms of Use
PLEASE READ THESE TERMS OF USE CAREFULLY. BY CLICKING TO ACCEPT, OR BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE. You consent to accept these terms of use should you accept ...
Free Insured Vault / Cold Storage
Nebeus offers Free Insured Vault/Cold Storage for secure storage of Bitcoin and Ethereum. Here's how our insured vaults work: Deposit: When you deposit funds into the Nebeus vault, they are automatically sent to BitGo, one of the leading crypto ...
Account Activation
To ensure a seamless onboarding process and access to the full range of Nebeus services, it is important to activate your Nebeus account. Here's a step-by-step explanation of the account activation process: Signup Process: Begin by signing up for a ...
Identity Verification Process
To complete the identity verification process on Nebeus, please follow the steps outlined below: Click on the avatar located in the top right corner of the screen. This will open a drop-down menu with various options. Select "Verification" from the ...
Fiat Deposits, Non-Money Account
EUR, SEPA Transfer: Deposit Fee: 0% Minimum Deposit Amount: €1 Processing Time: 0-3 days GBP, Bank Wire Transfer: Deposit Fee: 0% Minimum Deposit Amount: £1 Processing Time: 0-3 days Visa/Mastercard: Deposit Fee: 4.2% Minimum Deposit Amount: €10 ...