Troubleshooting and FAQs
My account is closed - what can I do?
Q: Why was my Nebeus account closed? A: As a regulated entity, Nebeus monitors accounts continuously. If we detect any activity that raises alerts or violates our policies, we may close the account for security and compliance reasons. Q: What happens ...
How to Update OTP (One-Time Password) Settings
One-Time Passwords (OTP) provide an extra layer of security to your Nebeus account. By enabling OTP, you can receive confirmation codes via SMS or email. This guide will walk you through the process of updating your OTP settings. Step 1: Log In to ...
Can I close my account?
At Nebeus, we understand that circumstances may change, and you may decide to close your account. This article outlines the process of closing your Nebeus account, including information about any associated fees. Closing Your Account: Yes, you have ...
Why is my account locked?
At Nebeus, we prioritize regulatory compliance and maintain a thorough KYC and AML framework. As a regulated European financial app, we bridge the gap between cryptocurrency and finance, ensuring the security and trust of our users. This article ...
Contacting Support
At Nebeus, we strive to provide excellent customer support and assistance. If you have any questions, issues, or need help with any aspect of our platform, there are several ways you can reach out to our support team: Support Ticket: The preferred ...
Glossary of Terms for Nebeus
Crypto Account: A digital wallet within your Nebeus account that allows you to securely store and manage your cryptocurrencies. Fiat Account: A traditional currency account within your Nebeus account where you can hold and transact with fiat ...
Common Technical Issues
Login Problems: Ensure that you are using the correct login credentials and OTP code. We utilize passwordless technology, so there is no need to remember a constant password. If the issue persists, reach out to our customer support team for further ...
Restoring Two-Factor Authentication (2FA)
If you need to restore Two-Factor Authentication (2FA) for your Nebeus account, follow these steps: Open Settings: Log in to your Nebeus account and click on your avatar or profile picture located in the top right corner of the screen. A dropdown ...
Two-Factor Authentication (2FA)
To enhance the security of your Nebeus account, you can enable Two-Factor Authentication (2FA) using Google Authenticator. Follow the steps below to add 2FA to your Nebeus account via the web version: Open Settings: Log in to your Nebeus account and ...
Popular Articles
Free Insured Vault / Cold Storage
Nebeus offers Free Insured Vault/Cold Storage for secure storage of Bitcoin and Ethereum. Here's how our insured vaults work: Deposit: When you deposit funds into the Nebeus vault, they are automatically sent to BitGo, one of the leading crypto ...
What can you do with a Money Account?
Welcome to the Nebeus Help Center! In this article, we will provide you with a comprehensive overview of the functionalities and limitations of a Nebeus Money Account. Let's dive in: What can you do with a Money Account? Personal EU IBAN: With a ...
Terms of Use
PLEASE READ THESE TERMS OF USE CAREFULLY. BY CLICKING TO ACCEPT, OR BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE. You consent to accept these terms of use should you accept ...
Identity Verification Process
To complete the identity verification process on Nebeus, please follow the steps outlined below: Click on the avatar located in the top right corner of the screen. This will open a drop-down menu with various options. Select "Verification" from the ...
Account Activation
To ensure a seamless onboarding process and access to the full range of Nebeus services, it is important to activate your Nebeus account. Here's a step-by-step explanation of the account activation process: Signup Process: Begin by signing up for a ...