Troubleshooting and FAQs
How to Download Your Account Statements?
Keeping track of your account activity is easy with Nebeus. You can download detailed statements for each of your currencies directly from the app. Please note that statements are generated per currency, so if you would like to review multiple ...
My transaction is asking for sender information – what should I do?
In some cases, you may be asked to provide additional sender information when making a crypto deposit. This can include details such as: Sender’s full name Wallet type (hosted or unhosted wallet) Wallet platform name (for example: Binance, Kraken, ...
Impact Affiliates at Nebeus - FAQs
Please note that Nebeus does not issue direct payments to clients coming from affiliates. All commissions are managed and released to the corresponding receiver through the Impact platform, based on what is tracked and verified there. If you have ...
Why Does My Account Have a Limit and How to Increase It?
Why is there a limit on my account? If you see a message about a limit on your account, it means that your account is active and approved, but currently has a limit of €500. This is because additional information may be required to increase your ...
My Crypto Deposit Has Been Rejected—What Can I Do?
If your crypto deposit has been rejected, don’t worry. This typically happens when the transaction doesn’t meet our policy and compliance requirements. We follow strict regulations to ensure all transactions are secure and compliant. We’ll guide you ...
Understanding Source of Funds (SOF) and Source of Wealth (SOW)
What is Source of Funds (SOF)? Source of Funds (SOF) is the origin of a specific deposit or transaction, the money that lands in your account. We need to understand not only where the funds came from, but the activity that generated them. What is ...
Changing your email address
We understand that circumstances may arise where you need to update the email associated with your account. However, for security reasons, we do not offer the option to change email addresses through the user interface. Why We Don't Change Email ...
How to Contact Support at Nebeus?
If you need assistance or have questions regarding your Nebeus account, our support team is ready to help you through two convenient options: Email and Chat Support. Here’s how you can reach out: Email Support For issues that require detailed ...
How to Update OTP (One-Time Password) Settings
One-Time Passwords (OTP) provide an extra layer of security to your Nebeus account. By enabling OTP, you can receive confirmation codes via SMS or email. This guide will walk you through the process of updating your OTP settings. Step 1: Log In to ...
Can I close my account?
At Nebeus, we understand that circumstances may change, and you may decide to close your account. This article outlines the process of closing your Nebeus account, including information about any associated fees. Closing Your Account: Yes, you have ...
Common Technical Issues
Having Issues? If something isn’t working as expected on Nebeus, here are a few quick things you can check: ? Login issues Make sure you’re using the correct email and OTP code Check that your OTP hasn’t expired Try requesting a new code ⏳ ...